Rob Logan
Supply Chain Analyst
Indianapolis,IN
Summary
Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Supply Applications Systems Specialist
Medical University Hospital Authority
Charleston, SC
03.2019 - 11.2022
- Collected data on process control statistics to discover potential improvements to process capabilities.
- Increased contract hit rate by 37% over 3 years; overall 7th best organization utilizing GHX/CCX; 91% perfect order rate with $76m volume
- Trained employees in use of McKesson, PYXIS, and GHX systems, overseeing onboarding process and verifying trainee competence.
- Collaborated with stakeholders to enhance GHX system utilization and efficiency by customizing business processes.
- Prepared documentation on policies and procedures for operating MMIS and ERP systems.
- Set system metrics and thresholds to maintain proper operational continuity.
IT Helpdesk Support
College of Charleston
Charleston, SC
06.2017 - 03.2019
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware and granted system permissions to new employees.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Installed, serviced and upgraded over 300 Windows computers
- Maintained inventory of cell phones, laptops and peripheral equipment.
IT Helpdesk Support
Trident Technical College
Charleston, SC
06.2013 - 08.2016
- Supervised daily configuration activities and business systems operations.
- Taught students Microsoft Office software and provided technical assistance and support
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
- Logged activities in tracking system to maintain accurate, timely records.
Education
Associate of Applied Science - Management-Business Information Systems
Trident Technical College
North Charleston, SC 02.2013 - 08.2015
Certificate of Applied Science, Microcomputer Business Applications - Information Technology
Trident Technical College
Charleston, SC 06.2015 - 08.2015
Certificate of Applied Science, Microcomputer Expert User – August - Information Technology
Trident Technical College
Charleston, SC 06.2014 - 08.2015
Skills
Operational Standard Development
Process Data Analysis
Employee Onboarding
Business Process Design
Decision-Making
Attention to Detail
Excellent Communication
Written Communication
Timeline
Supply Applications Systems Specialist
Medical University Hospital Authority
03.2019 - 11.2022
IT Helpdesk Support
College of Charleston
06.2017 - 03.2019
Certificate of Applied Science, Microcomputer Business Applications - Information Technology
Trident Technical College
06.2015 - 08.2015
Certificate of Applied Science, Microcomputer Expert User – August - Information Technology
Trident Technical College
06.2014 - 08.2015
IT Helpdesk Support
Trident Technical College
06.2013 - 08.2016
Associate of Applied Science - Management-Business Information Systems
Trident Technical College
02.2013 - 08.2015