Rob Longdon
Maryville,TN
Summary
Seasoned General Manager with a proven track record at Stay Simpli, adept in operations management and strategic planning. Demonstrates exceptional leadership and financial acumen, driving revenue growth and fostering a culture of excellence. Skilled in team development and customer service, ensuring luxury standards and compliance across high-end properties.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Stay Simpli
07.2024 - 11.2024
- Oversaw day-to-day operations for high-end residential and commercial properties, ensuring adherence to luxury standards in service, maintenance, and client relations
- Led a multidisciplinary team, including property managers, maintenance, and guest services staff, fostering a culture of excellence and professionalism to meet the expectations of affluent clients
- Managed property budgets, conducted cost-benefit analysis, and optimized financial performance through revenue generation and cost control without compromising service quality
- Implemented long-term property and operational strategies to maximize asset value and enhance resident/guest experiences, aligning operations with business objectives and industry best practices
- Ensured properties adhered to local regulations, building codes, and safety standards, proactively addressing potential risks to safeguard clients and assets
Executive Director
Chick-Fil-A
01.2022 - 06.2024
- Directed daily operations of a high-revenue location ($9 million annually), leading a team of 120 staff, including a 7-member Director team, to ensure smooth functionality and exceptional service
- Oversaw financial stewardship, inventory management, customer service resolution, and strategic scheduling to optimize resources
- Conducted daily inspections to maintain cleanliness and safety standards, ensuring compliance across all operational areas
- Implemented targeted initiatives to reduce profit loss through minimization of theft, product waste, and labor inefficiencies, significantly improving operational profits
Sales Floor Manager
Lowe’s Home Improvement
03.2021 - 12.2021
- Supervised team operations, managed inventory, and ensured effective stocking and presentation for optimal customer experience
- Responded to customer inquiries, maintained display standards, and contributed to inventory control processes
- Compiled weekly reports to support higher management with department performance insights and feedback
General Manager
Smoothie King
08.2020 - 02.2021
- Managed two locations, focusing on team scheduling, inventory control, and customer service excellence
- Ensured cleanliness and compliance in food preparation, contributing to high customer satisfaction
- Drove sales performance and addressed customer concerns to foster customer loyalty
- Remained committed to operational excellence and strategic management despite ownership changes
Owner
Robbie’s Eatery and Food Truck
01.2010 - 06.2020
- Founded and expanded a successful food truck and coffee shop business, managing a team of 20 employees
- Spearheaded inventory management, payroll, and training programs to ensure quality service and employee development
- Maintained a high standard of customer satisfaction, overseeing all customer interactions and promptly addressing concerns
- Grew business footprint through strategic expansion into coffee service, enhancing customer offerings and revenue streams
Education
United States Army
08-1997
High School Diploma -
South Whidbey High School
05-1991
Skills
- Leadership
- Team Development
- Customer Service
- Conflict Management
- Operations Management
- Strategic Planning
- Financial Acumen
- Profit and Loss Management
- Inventory Control
- Scheduling
- Effective Communication
- Interpersonal Skills
- Time Management
- Efficiency Optimization
- Compliance
- Safety Standards
Certification
Food Manager Certification, 01/01/22
References
- Adam Bridge-Owner of Chick-fil-A- (678) 231-3114
- Delinda Pinson-Director of Human Resources Chick-fil-A (720) 205-0611
- Steve Zimberoff-Lowe's Store Manager (720) 239-0355
Timeline
General Manager
Stay Simpli
07.2024 - 11.2024
Executive Director
Chick-Fil-A
01.2022 - 06.2024
Sales Floor Manager
Lowe’s Home Improvement
03.2021 - 12.2021
General Manager
Smoothie King
08.2020 - 02.2021
Owner
Robbie’s Eatery and Food Truck
01.2010 - 06.2020
United States Army
High School Diploma -
South Whidbey High School
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