Rob McNair
Delray Beach,FL
Summary
Experienced Customer Support Manager bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
13
13
years of professional experience
Work History
Customer Support Manager
Airfind
01.2020 - 01.2024
- Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
- Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
Customer Care Specialist Manager
3cinteractive
06.2011 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Proactively identified areas for process improvement within the department, leading to increased efficiency and better use of resources.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Education
Associate of Arts - Movie Productions
Palm Beach Community College
Boca Raton06.2002
Skills
- Training and Mentoring
- Schedule Management
- Training Programs
- Cross-functional collaboration
- Problem-solving abilities
- Excellent communication
Timeline
Customer Support Manager
Airfind
01.2020 - 01.2024
Customer Care Specialist Manager
3cinteractive
06.2011 - 01.2020
Associate of Arts - Movie Productions
Palm Beach Community College
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