Rob Mossuto
Product, Program, and Integration Manager
Greater Seattle Area,WA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Principal Product manager
Vertex, Inc
01.2022 - 01.2023
- Launched a self-service customer OnBoarding solution which improved customer product usage, new registrations, and cross-sell product increases by 20%
- Implemented automated processes to replace slow manual processes such as legal agreements and Ts&Cs with eSignature functionality
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Coordinated project planning and execution with team members and team leads.
- Gather BI data from various resources to monitor trends, target opportunities, and review historical data to ensure future efforts are successful.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Prioritized roadmap in order to achieve product goals and metrics.
Cloud Product Manager
Zones, Inc.
01.2019 - 01.2022
- Responsibilities include overall product delivery for the Zones Cloud infrastructure, internal and external user experience, integrating third-party application connections to enhance the product functionality, and increase revenue
- Lead back-end billing and CRM improvements, and driving product awareness including training, documentation, UML designs and wireframes
- Collaborate with multiple teams to align strategy, budgets, timelines, policies and procedures
- Lead the first successful production launch for Zones Cloud Solutions and migration efforts for existing customers of AWS and Azure
- Maintain product epics, user stories, development tasks, milestones, deadlines, and backlogs
- Gather BI data from various resources to monitor trends, target opportunities, and review historical data to ensure future efforts are successful.
Product Manager
Visa
01.2019 - 06.2019
- Maintain major product initiatives including Visa Direct, Gateway migration tools, and new core products for Cybersource
- Work with many teams geographically located throughout the world including Developers, QA engineers, Marketing & Sales, etc to ensure product releases are accurate and timely delivered
- Launched multiple initiatives within several months in a fast-paced Agile environment
- Maintain product backlogs keeping both the company and customer in mind with a focus on quality and delivery.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
CTO / Co-Founder
HelloPayments
01.2018 - 01.2019
- Utilized domain experience to launch a scalable, secure, developer friendly Payment Platform on AWS
- Completed PCI PA-DSS certification with card brands required to process ecommerce and retail payments
- Implemented custom hardware solutions including firmware DKUPT manipulation to meet industry compliance standards
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Achieved under-budget and on-time project management to adhere to project goals
- Maintained agile, responsible organization with sustained revenue growth by monitoring forecasts, improving budgets and adjusting operational strategies
- Directed technological improvements, reducing waste and business bottlenecks
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Maintained tight production timetables and quality standards to give audiences exceptional offerings
- Embedded hardware implementation experience with various POS solutions.
Senior Technical Program Manager
Expedia Inc
01.2017 - 01.2018
- Successfully executed multiple projects on time and within budget collaborating, negotiating, and allocating resources including UATP, a card brand addition to Expedia and Expedia's sister brands with Amadeus, Sabre, and Travelport, APAC/EMEA localization for international payment processing efforts, and on-boarding new brands through acquisition
- Assessed expected technical challenges and developed proactive solutions with internal departments with Engineers, Accounting, Tax and Legal
- Assisted in the JIRA architecture for many groups within the company
- Drove daily activities with effective communication and leadership
- Overcame obstacles and variables to maintain project efficiency, meet deadlines and achieve high levels of profitability
- Maintained program EPIC's, user stories, story sub-tasks, and backlogs within Jira and project overview milestone's for weekly executive project status
- Designed technical diagrams and work flows for various departments to ensure visual understanding of project objectives
- Performed hands-on testing using tools such as Splunk, Postman, Selenium, and internal applications
- Synthesized BI data using Power BI and Tableau to produce reports and polished presentations highlighting findings and recommending changes.
Senior Technical Program Manager
Zonar Systems
01.2015 - 01.2017
- Lead all hardware and software releases on highly visible projects including Daimler, Cummins, and Kenworth with a focus on telematics, applying manufacturer requirements
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
- Served as a Solution Architect, Technical SME, QA Engineer and single point of contact for a major telematic integrations including on premise discovery, architecture and implementation
- Collaborated with multiple teams focusing on transferring large amounts of data to internal systems from proprietary cellular enabled GPS devices converting machine language to JSON, sending payloads to Azure EventHub and Amazon Kenesis for bi directional consumption
- Led team initiatives to decouple legacy systems and migrate to micro services within Docker and scheduler utilizing Kubernetes to increase overall performance
- Closely collaborated with project members to identify and quickly address problems
- Validated schematic designs working alongside hardware and software engineers.
Senior Integration Engineer
PaySafe Group
01.2014 - 01.2015
- Performed initial client assessment and analysis to begin research on technical requirements and statement of work
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
- Oversaw detailed program execution from initiation to production and sustainment.
- Leveraged third-party applications and middleware to develop integrations.
- Collaborated with functional management team and business users to refine scope and high-level business requirements for major projects.
- Developed tools, systems and processes to improve product supportability or overall support productivity.
Senior Integration Engineer / Co-Founder
PayLeap
01.2008 - 01.2014
- Worked with key stakeholders on a five-year company road map including platform requirements, product solutions, and overall vision of a start-up payment platform.
- Researched new trends and technologies leading to testing and justification for deployment.
- Served as a Solution Architect, Sales Engineer, and Back-End systems engineer.
- Launched hardware efforts to compete with mobile solutions, including hardware import efforts, integration, encryption/decryption with PCI standards.
- Implemented, administered, configured and integrated Salesforce, Jira, Confluence and various other applications for internal and external productivity.
- Implemented RESTful API architecture, SDKs, API documentation and integration best practices including C#, Python, PHP, Ruby, and several other languages.
- Designed developer center framework to simplify third-party integrations, partner certification, sandbox test account automation and affiliate portal.
- Led mobile iOS and Android initiatives including Card-Not-Present and Card Present retail payment processing.
- Assisted various business groups with platform knowledge transfer and dissemination during acquisition.
Multiple Positions - Integration, NOC, Support
Authorize.Net
01.2002 - 01.2008
- Implemented a developer community road map to improve the integration process for Developers and Third-Party Vendors/Partners
- Developed SDKs, API documentation, and miscellaneous tools to create a streamlined experience in C#, Python, PHP, Ruby, and several other languages
- Worked closely with Sales and Business Development as a cross-functional product expert
- Identified sales opportunities by assessing the environment and devising and implementing winning strategy
- Managed technical integration, systems engineering program management, developer support and product development.
Education
Computer and Information Sciences
Bates College
01.1997 - 01.2000
Skills
Program, Project, and Product ManagementContract ManagementCertified Scrum MasterPayments ExpertAPI Architecture, QA, and SupportOperations Support Implementation and ManagementAWS/Azure Cloud Product DevelopmentPCI-DSS ComplianceTeam Building and LeadershipContinuous Process ImprovementVendor & Partner ManagementTechnical Support ManagementAgile methodologies
Research and trend analysis
Negotiation
Product development
Implementation planning
Risk management
Budgeting
Certification
Certified ScrumMaster (CSM) ScrumAlliance
Timeline
Principal Product manager
Vertex, Inc
01.2022 - 01.2023
Cloud Product Manager
Zones, Inc.
01.2019 - 01.2022
Product Manager
Visa
01.2019 - 06.2019
CTO / Co-Founder
HelloPayments
01.2018 - 01.2019
Senior Technical Program Manager
Expedia Inc
01.2017 - 01.2018
Senior Technical Program Manager
Zonar Systems
01.2015 - 01.2017
Senior Integration Engineer
PaySafe Group
01.2014 - 01.2015
Senior Integration Engineer / Co-Founder
PayLeap
01.2008 - 01.2014
Multiple Positions - Integration, NOC, Support
Authorize.Net
01.2002 - 01.2008
Computer and Information Sciences
Bates College
01.1997 - 01.2000