Rob Quest

Water Mitigation Technician

Blue Dolphin

11.2023 - Current

Strengthened relationships with other contractors involved in the restoration process through effective collaboration efforts when necessary.
Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
Supported team members in efficiently completing tasks and maintaining high-quality work standards.
Contributed to overall company success by consistently meeting or exceeding performance targets set forth by management.
Decreased downtime between jobs by properly maintaining tools and equipment according to manufacturer guidelines.
Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
Promoted company reputation through exceptional service delivery, generating positive word-of-mouth referrals from satisfied clients.
Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
Performed accurate moisture readings with specialized tools for optimal drying conditions.
Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
Managed inventory of equipment and materials, ensuring adequate resources were available for each project.
Optimized resource allocation by regularly updating and sharing progress reports with team members and supervisors to ensure all projects were completed within budget and schedule constraints.
Adhered to EPA and OSHA regulations.