Rob Retzlaff
Knoxville,TN
Summary
Results-driven Operations Manager with a history of managing 140 employees and processing 20 million order lines annually. Achieved significant improvements in quality and productivity KPIs while maintaining a turnover rate below 3%. Proven ability to enhance operational efficiency through strategic process implementation and safety compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Supervisor
Cardinal Health
Knoxville, Tennessee
08.2025 - Current
- Managed 140 employees executing operations processing 20 million order lines annually.
- Led implementation of best-in-class processes that increased project efficiency and streamlined operations.
- Improved quality KPIs by 10% and productivity KPIs by 5% through targeted initiatives.
- Cultivated a culture of accountability by enforcing standards and policies.
- Attained highest EH&S scores to date by actively participating in monthly safety reviews and addressing key issues.
Operations Manager
Kimberly-Clark
Loudon, Tennessee
12.2024 - 08.2025
- Collaborated with customers to ensure daily departure of at least twenty-five FTLs, reaching up to forty with zero errors.
- Implemented procedures that reduced shipping discrepancies by twenty-five percent for five consecutive months.
- Managed reports and analysis, maintaining damage rate of .0235 on over 13.35 million cases.
- Monitored retention fees, asset downtime, and detention fees, ensuring budget adherence within five percent.
- Maintained cGMP compliance for company-wide products throughout tenure.
- Promoted employee involvement in initiatives enhancing morale and retention, achieving turnover rate below three percent.
Operations Manager
RedStag Fulfillment
Knoxville, USA
01.2022 - 05.2024
- Streamlined communication between upper management and floor operations for improved alignment.
- Assisted in planning warehouse layout for optimal efficiency.
- Coordinated onboarding and offboarding of clients to meet operational requirements efficiently.
- Ensured floor leads received necessary training and tools for success in dynamic environments.
- Monitored daily progress and coordinated with departments to optimize overall performance.
- Delivered accurate reports to support decision-making processes.
- Instilled lean principles, driving continuous improvement initiatives.
Outbound Lead
RedStag Fulfillment
Knoxville, USA
01.2020 - 01.2022
- Achieved companywide production goals through strategic planning and execution.
- Coached and developed over 40 employees, resulting in improved team performance and skill enhancement.
- Ensured accuracy and damage-free status of all shipments through rigorous checks.
- Troubleshot technical issues, minimizing downtime and ensuring continuous operations.
- Assisted in daily reports and analysis, facilitating informed decision-making processes.
- Maintained a clean, safe, and respectful work environment for all staff.
Education
Associate of Arts - Fire Protection Technician
Milwaukee Area Technical College
Milwaukee, WI05-2012
Skills
- Production management
- Process improvement
- Process optimization
- Quality assurance
- Safety compliance
- Incident management
- CGMP adherence
- Lean manufacturing principles
- Budget development
- Center oversight
- Logistics
- SAP proficiency
- Forklift operation
- Customer excellence
Security Clearance
Secret, 05/12, US Dept of Defense
Certification
- United States Air Force
- First Aid certified
Timeline
Senior Operations Supervisor
Cardinal Health
08.2025 - Current
Operations Manager
Kimberly-Clark
12.2024 - 08.2025
Operations Manager
RedStag Fulfillment
01.2022 - 05.2024
Outbound Lead
RedStag Fulfillment
01.2020 - 01.2022
Associate of Arts - Fire Protection Technician
Milwaukee Area Technical College