Rob Richie

· Develop strong, positive relationships with clients by providing strategic support of their initiatives

· Build and enhance business partnerships by building trust with key client decision makers

· Maintain effective client relationships by ensuring product and service offerings are in line with client expectations

· Apply industry and practitioner knowledge to understand and support client business objectives

· Maximize client retention by working with clients and ADP management to resolve any issues that arise and are in our control

· Act as a liaison between client and ADP, collaborating with other ADP teams including Product Management, Implementation, Sales and more

· Conduct frequent proactive calls to ensure optimal performance is met along with periodic field reviews

· Mentor less experienced Relationship Managers

· Provide assistance related to reporting, evaluations, trend analysis, education and more

• Review of outstanding insurance claims
• Outstanding ability to identify and resolve delinquent claims
• Excellent customer service skills working with insurance companies
• Team player and highly motivated to learn functions of job.

• Reviewed Consumer Financial Protection Bureau complaints
• Audited Education and Letter Departments
• Processed Subpoena's and assisted with Pre-Litigation workups
• Resolved 30-40 consumer complaints monthly involving credit reporting.

• Daily cash reconciliation
• Created weekly work schedule
• Ran daily finance reports
• Monthly employee audit/quality scoring
• Led Quarterly floor meeting for team accomplishments
• Complaint Review
• Manager of Month June 2013.

• Coached and motivated hourly staff to reach individual and team goals
• Assisted Manager in screening, interviewing and training new and existing employees
• Assisted Manager in conducting weekly staff meetings
• Monitored and approved payroll
• Led the activities of 15+ hourly staff engaged in collections, customer service and support work
• Monitored daily performance of staff for productivity, time utilization, quality of work, and customer service
• Successful resolution of high number of escalated calls each month
• Manager of month November 2010.

• Inbound/Outbound Call Specialist
• Resolved patient outstanding balances
• Consistently exceeded collection goals
• Employee of the month June 2007
• Promoted to Private Pay Supervisor 9/2007.