Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rob Rios
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Rob Rios

Riverside,CA

Summary

Operations and logistics leader with a strong focus on high-volume distribution and client satisfaction. Effective in managing multi-client operations, improving service level agreements, and enhancing profitability through strategic labor planning and team leadership.

Overview

8
8
years of professional experience

Work History

General Manager

JAS Contract Logistics
Riverside, USA
10.2023 - Current
  • Lead daily operations for a multi-client distribution center supporting wholesale, retail, and e-commerce fulfillment.
  • Manage labor planning, staffing, KPI performance, SLA execution, and client communication across multiple accounts.
  • Oversaw high-volume peak season operations exceeding 17,000 units shipped in a single day during BFCM operations.
  • Improved operational performance across major accounts including SAXX, Sanuk, and Love to Dream.
  • Managed customer escalations, chargebacks, inventory controls, cycle counts, and operational reporting.
  • Partnered with finance, IT, transportation, and executive leadership teams on process improvement initiatives.
  • Directed warehouse supervisors, leads, and operations staff while maintaining productivity and service targets.

Operations Manager

JAS Contract Logistics
Chicago, USA
01.2018 - 10.2023
  • Managed warehouse operations, labor scheduling, inbound and outbound shipping activities, and ensured inventory accuracy to support operational efficiency.
  • Coordinated transportation, fulfillment, and customer service operations to consistently meet service level agreements.
  • Supported onboarding and operational execution for new customer accounts, facilitating seamless integration into existing processes.
  • Developed warehouse teams through coaching, accountability, and operational training.

Education

Associate of Science -

College of Lake County
Grayslake, IL
05-2008

Skills

  • Supply Chain Management
  • Warehouse Operations
  • E-commerce Fulfillment
  • Inventory Control
  • Transportation & Logistics
  • KPI management
  • Process Improvement
  • Operational Reporting
  • Microsoft Excel
  • Labor Planning
  • Team Leadership
  • Business Development
  • Customer Engagement

Languages

Spanish
Professional

Timeline

General Manager

JAS Contract Logistics
10.2023 - Current

Operations Manager

JAS Contract Logistics
01.2018 - 10.2023

Associate of Science -

College of Lake County
Rob Rios