rob scheeler
Lewiston,ID
Summary
Dynamic Dept Manager at Sportsman's Warehouse with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and task delegation, I built strong relationships with suppliers ensured timely deliveries, optimizing inventory management and boosting efficiency.
Overview
13
13
years of professional experience
Work History
Dept Manager
Sportsman's Warehouse
05.2024 - Current
- Oversaw daily operations to ensure compliance with company policies and safety regulations.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Developed training programs for staff, enhancing team performance and customer service standards.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Fostered a positive team environment, mentoring employees to achieve personal and professional growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Call Center. Dental Assistant
Chas
05.2013 - 05.2024
- Assisted dentists in various procedures, ensuring patient comfort and safety.
- Prepared treatment rooms, sterilized instruments, and maintained inventory of dental supplies.
- Educated patients on oral hygiene practices, fostering positive health outcomes.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Coordinated appointment scheduling to optimize clinic workflow and reduce wait times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma -
Lewiston High School
Lewiston, ID06-1992
Skills
Customer service
Problem-solving
Task delegation
Customer engagement
Conflict de-escalation
Scheduling
Timeline
Dept Manager
Sportsman's Warehouse
05.2024 - Current
Call Center. Dental Assistant
Chas
05.2013 - 05.2024
High School Diploma -
Lewiston High School