Summary
Overview
Work History
Education
Timeline
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Robb Kohlbek

Omaha,NE

Summary

Summary Highly motivated, organized multi-tasker with 10 plus years of providing exceptional customer service in a variety of industries, including retail, healthcare, and warehouse duties. Willing to go above and beyond to accomplish my goals and show my true value.

Overview

12
12
years of professional experience

Work History

HVAC Installer

Aksarben ARS
04.2023 - 08.2023
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

General Construction Laborer

Kohlbek Painting
07.2021 - 03.2023
  • Performed general construction work on both residential and commercial building projects.
  • Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.

Customer Service Representative

PayPal
04.2019 - 04.2021
  • Handle several hundred inbound calls per week, answering customer inquiries and resolving issues
  • Answered an average of 80 calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
  • Reduced average customer representative call time with intuitive intranet site
  • Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Paramedic

Midwest Medical Transportation
08.2018 - 04.2019
  • Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
  • Assisted nurses with diagnostic procedures, treatments, and patient charting
  • Commuted safely and quickly to emergent situations and provided high level advanced medical care under stressful situations
  • Skills

Customer Service Representative

Best Buy
04.2011 - 08.2018
  • Consistently meet and surpass monthly ordering and sales goals assigned by Director of
  • Operations and General Manager
  • Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
  • Ensure items are well-stocked for each shift
  • Review customer orders and assist in resolving issues quickly
  • Contribute to positive, fun working environment
  • Track all money received and prepare deposits accordingly

Education

Fire Science Technology

Metropolitan Community College
Omaha, NE
05.2013

Timeline

HVAC Installer

Aksarben ARS
04.2023 - 08.2023

General Construction Laborer

Kohlbek Painting
07.2021 - 03.2023

Customer Service Representative

PayPal
04.2019 - 04.2021

Paramedic

Midwest Medical Transportation
08.2018 - 04.2019

Customer Service Representative

Best Buy
04.2011 - 08.2018

Fire Science Technology

Metropolitan Community College

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Robb Kohlbek