Robert Ogilvie
Kalamazoo
Summary
Dedicated employee with a strong focus on customer service and operational efficiency. Known for strong attention to detail and effective time management, ensuring a smooth business operation and high-quality service.
Overview
17
17
years of professional experience
Work History
Manager/Store Manager
Cartridge World
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory levels, reducing waste through effective stock control measures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Ink Technician
Cartridge World
09.2009 - 08.2023
- Monitored production processes to identify and resolve issues promptly.
- Demonstrated strong attention to detail while consistently delivering precise color matches throughout each stage of the printing process.
- Assisted colleagues with training on proper use of equipment, ensuring consistent results within the team operations.
- Conducted routine maintenance on ink machinery to minimize downtime and optimize performance.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Education
Associate of Science - Business Administration And Management
Kalamazoo Valley Community College
Kalamazoo, MI04-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Computer skills
- Professional and courteous
Languages
English
Native or Bilingual
German
Elementary
Italian
Elementary
Spanish
Elementary
Timeline
Manager/Store Manager
Cartridge World
09.2023 - Current
Ink Technician
Cartridge World
09.2009 - 08.2023
Associate of Science - Business Administration And Management
Kalamazoo Valley Community College