Robbie Bacos
Jersey City,NJ
Summary
Ambitious candidate with extensive experience in customer service and team leadership. Skilled in managing high-pressure environments, maintaining cleanliness, while creating a joyful and energetic experience for those all around. Efficient in using decision making skills to positively impact company success.
Overview
3
3
years of professional experience
Work History
Server
Torico Ice Cream
07.2021 - 07.2022
- Ensured exceptional customer experience through friendly service.
- Efficiently handled large volumes of customers during peak times while maintaining a calm and professional demeanor.
- Maintained cleanliness and organization of work areas, creating a positive ambiance for both customers and coworkers.
- Followed proper food safety protocols during the proficient preparation of ice cream orders.
- Utilized comprehensive menu knowledge to make recommendations and promptly address customer questions.
- Executed opening and closing procedures to facilitate seamless shift transitions.
- Accurately handled cash and register transactions.
Shift Manager
Torico Ice Cream
07.2022 - Current
- Conducted interviews to assess suitability of candidates
- Utilized a comprehensive training system to educate new hires on company protocols, on job responsibilities and procedures to ensure a smooth transition.
- Successfully delegated tasks and projects to retail staff while offering precise guidance.
- Maintained high standards for product quality and portioning.
- Effectively addressed and resolved escalated customer issues, using problem-solving skills in alignment with company values.
- Closely managed inventory levels to maintain adequate stock.
- Developed monthly employee schedules to optimize staffing levels during peak periods.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
Information Technology
New Jersey Institute of Technology
Newark, NJSkills
- Patient
- Organized
- Punctual and Reliable
- Decisive
- Resilient
- Cooperative
- Communication
- Empathy
Additional Information
References:
Victoria Thomas - Operational Manager
+ 1 (973) 289-0351
Christine Berrios - Owner
+ 1 (732) 690-5313
Cindy Maldonado - Shift Manager
+ 1 (201) 640-5257
Timeline
Shift Manager
Torico Ice Cream
07.2022 - Current
Server
Torico Ice Cream
07.2021 - 07.2022
Information Technology
New Jersey Institute of Technology
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