Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robbie Brown

Madison

Summary

Proven leader at The Home Depot, adept in customer service and problem-solving, significantly enhancing store operations and customer satisfaction. Excelled in multitasking and organization, driving team performance and efficiency. Skilled in both personnel management and operational improvements, consistently achieving and surpassing company goals.

-Department Supervisor of the Year.- Store 2914 Oxford , MS- March 2017.

-Community Captain- Planned and executed community projects for store. 2017-2019

-Safety Captain- Impacted Safety and lead store to beat safety osha vs plan. 2019-2020

-Voice of Associate Captain- driving and increasing associate engagement. 2022-2023

-Diamond Award Winner- April 2022

-Golden Apron Award Winner- August 2022- Midsouth Region.

-Advanced Assistant Store Manager Training- September 2022.

-Operations ASM MVP- District 93- March 2023.

-Shrink Buster Award- Leading store 2917 to successfully be under goal. 2023-2024 Mitigating shrink and driving an operationally sound business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

The Home Depot
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operations Assistant Store Manager

The Home Depot
01.2021 - 08.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.

Merchandising Assistant Store Manager

The Home Depot
08.2020 - 01.2021
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.

Department Supervisor

The Home Depot
02.2017 - 08.2020
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Education

Associate Of Arts - General Studies

Northwest Community College
Senatobia, MS
05.2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Certification

-Lift Equipment Driver/ Trainer.

Timeline

Store Manager

The Home Depot
08.2023 - Current

Operations Assistant Store Manager

The Home Depot
01.2021 - 08.2023

Merchandising Assistant Store Manager

The Home Depot
08.2020 - 01.2021

Department Supervisor

The Home Depot
02.2017 - 08.2020

Associate Of Arts - General Studies

Northwest Community College

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Robbie Brown