Bryan Kohl
Central Point,OR
Summary
Hardworking individual with current CDL license. Customer-focused and strong communicator. Quick learner with management potential.
Proficient in operating commercial vehicles and trailers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Load Builder
Alsco
Central Point, OR
09.2023 - Current
- Contributed to cost reduction efforts by minimizing damage during the loading process through careful handling of materials.
- Assisted in training new employees, sharing best practices for efficient load building techniques and procedures.
- Implemented innovative solutions for improving load assembly processes, resulting in faster turnaround times without compromising quality or safety standards.
- Conducted thorough inspections of incoming shipments, identifying discrepancies or damaged goods for swift resolution.
- Enhanced warehouse efficiency by accurately assembling loads and ensuring proper weight distribution.
- Served as an effective liaison between warehouse staff, drivers, and drivers for seamless communication regarding delivery status updates or changes in schedule.
- Proactively identified potential bottlenecks in workflow, devising strategies to minimize delays while maintaining high levels of accuracy throughout each stage of the operation.
- Collaborated with warehouse staff to optimize space utilization and improve overall storage capacity.
Call Center Trainer
Advice Brands
Nashville, TN
06.2020 - 06.2022
- Mentored junior trainers, shaping their instructional techniques for greater effectiveness in the classroom setting.
- Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
- Consistently received positive feedback from both trainees and managers on the effectiveness of my training sessions.
- Reduced onboarding timeframes by designing efficient orientation processes for new hires.
- Established and maintained quality control standards.
Call Center Representative
Vehicle Service Department
Pendelton, Oregon
06.2018 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Lead Gas Attendant
Circle K
Medford, OR
04.2016 - 05.2017
- Maintained clean and orderly work station.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
Painter
Kohl's Construction
Central Point, OR
01.2016 - 05.2017
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Delivered high-quality painting services on time and within budget for a variety of clients.
Education
CDL License - Truck Driving
Aisling Truck Academy
White City, OR01-2024
Skills
- Load planning expertise
- Workplace cleanliness
- Order picking accuracy
- Pallet jack proficiency
Certification
CDL license
Timeline
Lead Load Builder
Alsco
09.2023 - Current
Call Center Trainer
Advice Brands
06.2020 - 06.2022
Call Center Representative
Vehicle Service Department
06.2018 - 06.2020
Lead Gas Attendant
Circle K
04.2016 - 05.2017
Painter
Kohl's Construction
01.2016 - 05.2017
CDL License - Truck Driving
Aisling Truck Academy