Summary
Overview
Work History
Education
Skills
Certification
Boy Scouts of America
Timeline
Generic

Robbie Headley

Wetumpka

Summary

Proactive and goal-oriented professional with strong problem-solving abilities, excellent communication skills, and a willingness to learn. Poised to contribute to team success and achieve positive results while tackling new challenges with dedication and enthusiasm. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Systems Specialists

Supreme Court of Alabama
09.2022 - Current
  • Designed custom applications as needed, improving workflow efficiency and overall productivity within the organization.
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Reduced downtime with preventive maintenance and routine system checks.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Installed and maintained audio / video equipment for court records.
  • Provide professional IT technical support to all staff members in the organization.
  • Renovated copy room in Criminal Appeals to serve as the new A/V room.
  • Managed vendor relationships effectively, negotiating contracts and monitoring service delivery to ensure optimal support conditions were maintained.
  • Team lead on installing new switches and access points throughout the organization.

Professional Firefighter

City of Montgomery
04.2002 - 09.2022
  • Responded to emergency medical calls to perform life saving procedures and other emergency medical services for 20 years.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Maintained close contact with 911 dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Evaluated situations at emergency sites to determine and execute most effective methods for saving life and property.
  • Led team in fighting fires and exercised considerable judgment in deciding the best way to extinguish based on type of fuel and environment.
  • Advanced firefighting skills through continuous professional development, attending workshops and conferences relevant to the field.

Alabama Army National Guard

Department Of Defense Army
01.2013 - 01.2019
  • Cyber Awareness Challenge Course
  • Annual Security Awareness Training
  • Conducted and oversaw interrogations, briefings and debriefings.
  • Prepared and delivered investigative reports and briefings.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Actively listened to employees requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressed for resolution.
  • Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
  • Used support assist and software tools to create documents and other communications.

Education

Bachelor of Science - Computer Information Technology

BYU-I
Rexburg, ID
12.2019

Skills

  • Dedicated work ethic
  • Budget efficiency practices
  • Experience in high-pressure team environments
  • Skilled in managing elevator entrapment situations
  • Proficient in building systems and safety protocols
  • Hands-on experience constructing a residential home from the ground up, providing in-depth knowledge of structural systems, materials, permitting, and contractor coordination
  • Skilled in compliance, inspections, maintenance scheduling, and emergency planning
  • Planning and scheduling
  • Integrating technology solutions into facility operations
  • Demonstrated project management, budgeting, and problem-solving skills across military, fire service, IT, and personal construction projects
  • Training and mentoring
  • Technical troubleshooting

Certification

  • Hardware: Dell and HP Desktops and Laptops; Processors; Memory; Computer Fans; SATA, SSD and M.2; USB Drives; DVD Drives; Power Supplies; Power Strips; Surge Protectors and UPS Backup Power; Network Interface Cards (NIC's); Routers; Switches.
  • Software: Windows 10 and Windows 11 Operating Systems; Microsoft Office Suite to include Word, Excel and PowerPoint.
  • CFR - Certified First Responder.
  • EVOC - Emergency Vehicle Operators Course.
  • First Aid/CPR Certified.

Boy Scouts of America

  • Earned the highest rank of Eagle Scout
  • Served in adult leadership position as a Cubmaster for 3 years.

Timeline

IT Systems Specialists

Supreme Court of Alabama
09.2022 - Current

Alabama Army National Guard

Department Of Defense Army
01.2013 - 01.2019

Professional Firefighter

City of Montgomery
04.2002 - 09.2022

Bachelor of Science - Computer Information Technology

BYU-I

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