- Baking from my grandmother and great grandmothers recipes
- Passionate about balancing physical health with mental and emotional wellness
- Cooking family recipes
- Historical Exploration
- Road Trips with my husband and disabled adult son
- Listening to music and traveling to see various artists
- Animal Welfare Advocacy
- Genealogy to locate additional information on my mother
- Hunting and fishing with family
Lillian Katzung
Owatonna,MN
Summary
Motivated and driven customer service representative with a solid background in administration and over 10 years of experience training and supporting diverse teams and employees. Excellent communication skills and a relentless drive for success. Always focused on delivering exceptional service and exceeding customer expectations. A self-starter with a proven ability to adapt quickly to new environments. Committed to continuous learning and professional growth.
Overview
11
11
years of professional experience
Work History
Assistant Kitchen Leader
Kwik Trip #435
01.2024 - Current
- Prepare all food according to the Kwik Trip Corporation policy.
- Adhere to all safety and sanitation methods by washing hands frequently and keeping a clean and organized area.
- As assistant kitchen leader, I helped monitor, manage, and order items to maintain our inventory levels of foods and other products while also minimizing cost.
- Maintain safety procedures while working with dishes, knives, and chemicals.
- Handle cash transactions accurately, including operating the cash register and processing payments.
- Reduced food waste through diligent inventory management and proper food storage practices.
Customer Service Representative
Jostens Inc.
01.2014 - 01.2024
- Set up documented procedures for the department to adhere to a singular standard.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix-Online
Tempe, AZ04.2014
Associates in Applied Science - Paralegal
Rasmussen Business College
Mankato, MN04.2011
Skills
- Budgeting and cost control
- Customer service
- Team collaboration
- Dedicated work ethic
- Punctual and reliable while maintaining proper work ethics
- Critical thinking
- Call center experience and operations
- Follow-up skills
Interests
Timeline
Assistant Kitchen Leader
Kwik Trip #435
01.2024 - Current
Customer Service Representative
Jostens Inc.
01.2014 - 01.2024
Associates in Applied Science - Paralegal
Rasmussen Business College
Bachelor of Science - Criminal Justice Administration
University of Phoenix-Online
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