Robbie Lawson
Columbia
Summary
Experienced with customer engagement, product knowledge, and sales strategies. Utilizes these skills to enhance customer satisfaction and boost sales. Track record of building strong customer relationships and supporting team objectives.
Security professional with significant experience in leading security teams and enhancing safety measures. Known for strong collaborative efforts and consistent achievement of security objectives. Valued for adaptability and reliability, with skills in crisis management and strategic planning.
Overview
7
7
years of professional experience
Work History
Retail Sales Outfitter
Bass Pro Shops Outdoor World
09.2023 - 12.2024
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Surveillance Operator
Isle of Capri Casino Hotel Boonville
06.2022 - 09.2023
- Responded quickly to general inquiries from members, staff, and clients via phone and email
- Used sound judgment when reviewing video and audio surveillance to execute policy, customer safety and maintain high levels of customer satisfaction
- Educated new hires on the company's policies and service level expectations
- Kept track of suspicious activity and events by writing detailed reports and sending them to supervisor on a regular basis
- Looked at video feeds to see what was going on at the gaming tables, slot machines, and other areas
- Used surveillance equipment, video recorders, and computers to monitor activities within the facility
- By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent company assets
- Maintained a strong understanding of cheating techniques and advantage play methods to be more effective on the job
- Was in charge of providing surveillance for customers who had received large payouts to hotel rooms, vehicles, or locations outside of the casino
- Used my strong interpersonal and communication skills to get along with people from all walks of life, including upper management, coworkers, and casino patrons
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
Private Security Officer
City Private Security Inc.
01.2022 - 06.2022
- Assessed the conditions of serviced property and surrounding areas and contacted the maintenance department about trash and debris through regular patrols
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Responded quickly to customer concerns and resolved security issues using law enforcement relationships
- Had professional interactions with customers and staff which aided in the development of clear communication between parties
- Had an excellent attendance record and was always on time for work
Contract Manager
Streetplus Company, LLC.
03.2018 - 01.2022
- Examined new laws and regulations in order to identify necessary changes and make proactive system adjustments
- Contractual requirements were documented and communicated to key departments
- Onboarded and trained new employees to keep the team running smoothly and to prepare team members to handle the demands of multiple, large-scale contracts
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Kept track of vehicles, schedules, and orders that were completed
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Identified areas of service concern and devised action plans to address them
Education
Some college (No degree) - Photography
Chaffey College
Rancho Cucamonga, CAGED - undefined
San Bernardino High School
San Bernardino, CA01.2006
Skills
- Dependable and reliable
- Suspicious activity surveillance
- Gaming law enforcement
- First Aid/CPR
- Customer service
- Flexible schedule
- Conflict resolution
- Policy and procedure adherence
- Loss prevention
- Cash handling accuracy
Timeline
Retail Sales Outfitter
Bass Pro Shops Outdoor World
09.2023 - 12.2024
Surveillance Operator
Isle of Capri Casino Hotel Boonville
06.2022 - 09.2023
Private Security Officer
City Private Security Inc.
01.2022 - 06.2022
Contract Manager
Streetplus Company, LLC.
03.2018 - 01.2022
GED - undefined
San Bernardino High School
Some college (No degree) - Photography
Chaffey College
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