Robbie Reeves
Jacksonville ,FL
Summary
Skilled Mental Health Technician with a BA Social Sciences degree Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications with Clinical and Medical Staff concerning patient progress
Overview
3
3
years of professional experience
Work History
Behavioral Health Associate
Lakeview Healthcare System
Jacksonville, FL
01.2024 - Current
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Collaborated with interdisciplinary teams for comprehensive patient support and improved outcomes.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
- Conducted thorough assessments to identify behavioral health concerns and determine appropriate interventions.
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
- Maintained accurate records, updating documentation regularly to track patient progress and inform future care decisions.
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Contributed to facility-wide performance improvement initiatives, identifying opportunities for increased efficiency and effectiveness in patient care delivery.
- Promoted a safe therapeutic environment through consistent enforcement of policies, procedures, and guidelines related to patient care.
- Established clear boundaries with patients while maintaining empathetic interactions to create an effective therapeutic relationship.
- Utilized evidence-based techniques for behavior modification, supporting patients as they worked towards personal goals for recovery.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted in the development of customized care strategies that addressed patients'' unique needs, strengths, and challenges.
Call Center Representative
Adecco USA
Jacksonville, FL
02.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Sales Associate Specialist
The Home Depot Inc
Jacksonville, FL
03.2021 - 05.2023
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Boosted average transaction value through effective cross-selling of related products or services.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
Education
Bachelor of Arts - Social Sciences
Ashford University
San Diego, CA04.2014
Skills
- Professional boundaries
- Behavior Modification
- Patient Safety Management
- Progress Monitoring
- Self Motivation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Problem-solving aptitude
- Problem-solving abilities
- De-Escalation Techniques
- Reintegration techniques
- Written Communication
- Certified in CPR/AED
- Teamwork and Collaboration
Timeline
Behavioral Health Associate
Lakeview Healthcare System
01.2024 - Current
Call Center Representative
Adecco USA
02.2023 - 01.2024
Sales Associate Specialist
The Home Depot Inc
03.2021 - 05.2023
Bachelor of Arts - Social Sciences
Ashford University