Robbie Sanford
Angleton
Summary
Accomplished customer care manager with a track record of driving service quality and mentoring junior staff. Recognized for effective budget management and successful project delivery, committed to fostering professional growth and enhancing team dynamics.
Overview
7
7
years of professional experience
Work History
Senior Care Executive
Metronet
Remote, TX
10.2024 - Current
- Developed and implemented new training guides and team building projects
- Oversaw project management efforts, ensuring timely delivery of key objectives.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Managed budgets and resources effectively, optimizing financial performance across projects.
Customer Service Representative
Duke Energy
Remote, TX
06.2022 - 10.2024
- Led resolution of customer inquiries, ensuring prompt and effective support.
- Streamlined processes for handling service requests, improving response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Manager
DXC Solutions
Remote, TX
03.2019 - 05.2022
- Led customer support team, enhancing service quality and response times.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Managed escalated customer issues, ensuring timely resolutions and maintaining satisfaction levels.
- Established best practices for customer interactions, elevating overall customer experience standards.
Education
Associate of Science - Education
University of Phoenix
Tempe, AZ05-2028
Skills
- Interpersonal skills
- Customer-oriented
- Customer relations
- Team leadership
- Quality management
- Problem resolution
- Workflow planning
- Customer retention
Timeline
Senior Care Executive
Metronet
10.2024 - Current
Customer Service Representative
Duke Energy
06.2022 - 10.2024
Customer Care Manager
DXC Solutions
03.2019 - 05.2022
Associate of Science - Education
University of Phoenix