Robbie Summers
Louisville,KY
Summary
Seasoned Managing Director with background in strategic planning, team leadership, and financial oversight. Keen ability to drive operational efficiency while maintaining high levels of employee satisfaction. Strengths include fostering collaboration among team members, implementing innovative solutions to business challenges, and ensuring alignment with company objectives. Consistently deliver positive results through strong decision-making skills and proactive problem-solving. Seasoned Director of Tennis with strong leadership skills and background in managing tennis departments. Experience includes program development, coaching, team building, and event management. Strengths encompass strategic planning, player development, and operational efficiency. Notable impact on previous work includes increased membership retention rates and improved player performance. Energetic professional in entertainment and recreation management, known for high productivity and efficient task completion. Possess specialized skills in event coordination, team leadership, and customer experience enhancement. Excel at using communication, adaptability, and problem-solving to achieve outstanding results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Manager
Match Set tennis store
Louisville, KY
11.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
Tennis Manager/ Director of Tennis
Plainview Tennis Center
Louisville, KY
03.2022 - Current
- Supervised daily operations at all courts including scheduling, maintenance, and safety protocols.
- Provided individual coaching sessions as needed focusing on technique improvement and strategy development.
- Monitored court usage with an emphasis on increasing revenue from memberships, lessons, and clinics.
- Organized tournaments, leagues, and special events to grow the tennis community.
Head Tennis Professional
Louisville Boat Club
Louisville, KY
02.2017 - 02.2022
- Oversaw tournaments and special events such as junior clinics or social mixers.
- Maintained accurate records of attendance, lesson plans, payments received.
- Ensured compliance with safety regulations at all times during practices or matches.
- Assisted in recruiting new members by demonstrating the benefits of playing tennis at the club.
- Coordinated with facility staff to ensure proper court maintenance.
- Provided customer service support to address any concerns or complaints from members and guests.
- Organized, scheduled, and conducted private and group lessons for all skill levels.
Education
Bachelor of Science - Secondary Education
Southern Illinois University Edwardsville
Edwardsville, IL05-1993
Skills
- Staff Training and Development
- Coaching expertise
- Facility Management
- Excellent Communication
- Performance Analysis
- Curriculum Design
- Teamwork and Collaboration
- Adaptability and Flexibility
- Staff Training
- Goal Setting
- Conflict Resolution
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Team Leadership
- Written Communication
- Time management abilities
- Budget Management
- Professionalism
- Adaptability
Accomplishments
- 25 yrs Uspta Certification at Elite Pro level
- Junior College National Qualifier
- Usta National team Qualifier 5.0 level
- Been involved with 2 Usta Clubs of the year
Timeline
Manager
Match Set tennis store
11.2024 - Current
Tennis Manager/ Director of Tennis
Plainview Tennis Center
03.2022 - Current
Head Tennis Professional
Louisville Boat Club
02.2017 - 02.2022
Bachelor of Science - Secondary Education
Southern Illinois University Edwardsville
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