Robbin Larivee
West Springfield,MA
Summary
Conscientious Client Service Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
25
25
years of professional experience
Work History
Client Service Manager
Quad Graphics
East Longmeadow, MA
08.1995 - 03.2020
- Worked with customers to insure their job printed and delivered in a timely manner
- Worked closely with all departments to insure the customers jobs printed accurately
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Collaborated with Production to improve customer service processes and support structures company-wide.
Education
No Degree - Nursing
Springfield Technical College
Springfield, MAHigh School Diploma -
West Springfield High School
West Springfield, MA06.1977
Skills
- Quality Assurance
- Staff Development and Training
- Complex Problem Solving
- Report Preparation and Analysis
- Team Building
- Team Management and Supervision
- Recruitment and Hiring
- Performance Management
- Decision Making
- Handling Customer Complaints
- Schedule Coordination
- Administration and Operations
- Multitasking and Prioritization
- Attention to Detail
- Friendly and Relatable
- Office Equipment Management
- Delegation and Work Assignment
- Honesty and Integrity
- Adaptable and Resilient
- Goal Setting
- Cross-Functional Collaboration
- Verbal and Written Communication
- Remote Work Coordination
Timeline
Client Service Manager
Quad Graphics
08.1995 - 03.2020
No Degree - Nursing
Springfield Technical College
High School Diploma -
West Springfield High School
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