ROBBIN PROVASOLI

• I have worked my way up from Sales Associate to 3rd key in 2-2014 to Asst Manager and then to Manager 3-2020
• Managed store organization, maintenance and purchasing functions.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered questions about store policies and addressed customer concerns.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Cash Handling and nightly deposits
• Responsible for receiving Production Trucks and Daily Operations of the store.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

• Worked my way up from Receptionist to Insurance Verification in the 9 years I worked there
• Contacted Insurance Companies to verify Visual and Medical coverage.
• Contact Lends Trainings
• Visual Field tests
• Booking Appointments
• Apply payments to patients accounts
• Contact patients when their order came in
• Made contact with insurance carriers to discuss policies and individual patient benefits.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Track Customers orders
• Coordinated shipments of orders with shipping dept,
• Handled Daily invoices
• Accounts receivable
• Fielded customer questions to share information about products, availability and pricing

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Rotated merchandise and displays to feature new products and promotions.
• Responsible for weekly ordering of stock.

I have worked my way up from Receptionist to Customer Service Manager thru my 6 years of employment.

• Handled daily production schedule for the manufacturing of Flexo-graphic printing plates.
• Invoicing of all Plate accounts
• Assisted Accounts receivable.
• Shipped and Received all packages
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• Answered phone calls
• Made Travel Arrangements for clients
• Greeted Walking Customers
• Accounts Receivable
• Mailing of all Hotel and plane reservations