Robby Picard
Athens
Summary
Dynamic IT Specialist with a proven track record at Buchanan & Edwards, excelling in IT troubleshooting and documentation. Adept at analyzing technical issues and implementing software solutions, I foster collaboration across teams to enhance operational efficiency. My strategic approach to problem-solving ensures optimal system performance and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Specialist (Mid Level)
Buchanan & Edwards
08.2024 - Current
- Assisted the FBI Redstone Customer eXperience Unit with Tier 2 desktop, troubleshooting hardware and software issues for end-users
- Managed 6 IT projects to improve infrastructure with 100% completion rate
- Provided technical support via phone, email, and in-person interactions
- Configured hardware, devices, and software to set up work stations for employees
Aerographers Mate
US Navy
03.2017 - 08.2024
- Operated weather forecasting tools to assist in safe vessel operations.
- Collaborated with crew members to ensure safety of navigation.
- Monitored weather conditions and communicated updates to captain for strategic decisions.
- Conducted routine maintenance checks on equipment to ensure operational readiness.
Grocery Buyer
Whole Foods Market Inc
08.2014 - 03.2017
- Developed and executed strategic purchasing plans to optimize inventory levels.
- Analyzed market trends and supplier performance to enhance procurement strategies.
- Collaborated with cross-functional teams to forecast demand and align purchasing activities.
- Negotiated pricing and terms with suppliers to secure favorable agreements.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD12-2025
Skills
- IT troubleshooting
- IT documentation
- Software implementation
- Application support
- System upgrades
- Technical issue analysis
Certification
CompTIA Security +
Affiliations
- UMGC Chapter of Upsilon Pi Epsilon, International Honor Society for the Computing and Information Disciplines
- UMGC Cybersecurity Team
Timeline
IT Specialist (Mid Level)
Buchanan & Edwards
08.2024 - Current
Aerographers Mate
US Navy
03.2017 - 08.2024
Grocery Buyer
Whole Foods Market Inc
08.2014 - 03.2017
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus