Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Robby Picard

Athens

Summary

Dynamic IT Specialist with a proven track record at Buchanan & Edwards, excelling in IT troubleshooting and documentation. Adept at analyzing technical issues and implementing software solutions, I foster collaboration across teams to enhance operational efficiency. My strategic approach to problem-solving ensures optimal system performance and user satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Specialist (Mid Level)

Buchanan & Edwards
08.2024 - Current
  • Assisted the FBI Redstone Customer eXperience Unit with Tier 2 desktop, troubleshooting hardware and software issues for end-users
  • Managed 6 IT projects to improve infrastructure with 100% completion rate
  • Provided technical support via phone, email, and in-person interactions
  • Configured hardware, devices, and software to set up work stations for employees

Aerographers Mate

US Navy
03.2017 - 08.2024
  • Operated weather forecasting tools to assist in safe vessel operations.
  • Collaborated with crew members to ensure safety of navigation.
  • Monitored weather conditions and communicated updates to captain for strategic decisions.
  • Conducted routine maintenance checks on equipment to ensure operational readiness.

Grocery Buyer

Whole Foods Market Inc
08.2014 - 03.2017
  • Developed and executed strategic purchasing plans to optimize inventory levels.
  • Analyzed market trends and supplier performance to enhance procurement strategies.
  • Collaborated with cross-functional teams to forecast demand and align purchasing activities.
  • Negotiated pricing and terms with suppliers to secure favorable agreements.

Education

Bachelor of Science - Cybersecurity Technology

University of Maryland Global Campus
Hyattsville, MD
12-2025

Skills

  • IT troubleshooting
  • IT documentation
  • Software implementation
  • Application support
  • System upgrades
  • Technical issue analysis

Certification

CompTIA Security +

Affiliations

  • UMGC Chapter of Upsilon Pi Epsilon, International Honor Society for the Computing and Information Disciplines
  • UMGC Cybersecurity Team

Timeline

IT Specialist (Mid Level)

Buchanan & Edwards
08.2024 - Current

Aerographers Mate

US Navy
03.2017 - 08.2024

Grocery Buyer

Whole Foods Market Inc
08.2014 - 03.2017

Bachelor of Science - Cybersecurity Technology

University of Maryland Global Campus
Robby Picard