ROBBY GIBSON
San Diego,US
Summary
Versatile professional with expertise in quality control and production management for hardware, software, and fabrication. Proven ability to work collaboratively in fast-paced environments and manage multiple projects. Excited to contribute skills and experience to a dynamic team.
Overview
10
10
years of professional experience
Work History
Quality Manager - Production Supervisor
Cambria
Palm Desert, CA
12.2020 - 03.2023
- Managed quality control and production scheduling for a team of 14 people.
- Achieved production targets resulting in 3500+ sq ft. or 50 jobs completed monthly.
- Tracked quality issues with external customers, business partners, and internal shop operations.
- Conducted periodic spot checks and new-hire training while directly overseeing Pre-Inspection and Final Inspection departments.
- Served as Safety Champion, promoting safety tips and procedures, giving all employees a voice in safety, and identifying issues during shop walks.
- Achieved 5 months of 0% internal remakes.
- Achieved 21 months below company target of 2% internal remakes.
- Successfully managed a multi-phased project valued over $300,000 for high-value San Diego sports team, achieving quality rate of over 99.99%.
- Conducted root cause analysis on damaged or low-quality pieces utilizing “5 Whys” approach.
- Utilized Oracle ERP system for efficient inventory management, enabling accurate tracking of stock levels and ordering of necessary supplies.
- Gave direct approval of all Nesting layouts, ensuring quality and target yield metrics were met.
- Ensured adherence to internal SOP and OSHA requirements by identifying issues, providing proper training, suggesting new safety procedures, and performing periodic inspections of products.
- Improved inventory management by creating Excel-based parts tracking document for all consumables in Lamination and Polish departments.
- Provided "Back to Basics" instruction to reestablish process expectations and requirements.
- Held daily DPL meetings regarding inbound production job orders and balance loaded production logs as needed to make sure optimal efficiency is being achieved.
- Resolved all complications with external business partners such as blueprint drawing issues, schedule conflicts, quality issues, etc.
- Assisted Maintenance department with time-sensitive repairs to maintain production flow.
Production Manager
Planet Bingo
Palm Desert, CA
02.2017 - 12.2020
- Managed and directed daily activities of Production Department, including overseeing Logistics and Paper Press Department.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced and scheduled materials to keep up with production goals and meet customer demands.
- Managed repair and turnaround of 20+ RMAs per week.
- Supervised and actively participated in preparation and building of average of 200+ devices per installation/event, completing average of 25+ installations/events annually.
- Collaborated with various departments including IT, Quality Assurance, Dev, Sales, and Accounting.
- Expertly managed project schedules to ensure on-time completion of every installation and event.
- Designed, developed, and manufactured by-hand 10 battery tester and charger units, taking ownership of component sourcing and quality control. Meticulously tested each unit to guarantee compliance with quality standards prior to issuing to remote technicians.
- Developed technical documents, such as instruction and procedure manuals.
- Utilized Fishbowl ERP system for managing inventory levels, creating transfer orders, adding items to inventory, and tracking serialized items and RMAs.
- Improved inventory management by creating Excel-based parts tracking document for non-inventoried items in Fishbowl.
- Demonstrated proficiency in diagnosing and repairing board-level issues through schematic analysis and component replacement, including hardware replacement and SMD/Through-Hole component soldering.
- Fielded parts requests for in-house and remote techs, tracked and maintained inventory of repair parts, serialized handheld devices, and various items.
- Provided hardware technical support to customers and remote technicians both domestically and internationally.
- Actively participated in daily and weekly update meetings to stay informed of company commitments and future prospects.
Production Technician
Planet Bingo
Palm Desert, CA
09.2015 - 02.2017
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
- Collaborated with engineering and other departments to meet production goals and promote teamwork.
- Refurbished existing units for new installs, including digitizer replacement, plastic bezel replacement, button membrane addition/replacement, battery swapping, and ensuring proper software was loaded.
- Refined software loading process for new installs and special events, utilizing RF, IR, or SD card loading methods for proper software installation.
- Tested and refurbished charging racks to standard.
- Repaired handheld device RMAs by diagnosing issues and replacing components or hardware/cables as needed.
- Served as primary backup for logistics operations of company.
Logistics
Planet Bingo
Palm Desert, CA
05.2013 - 09.2015
- Managed average of over 100 inbound and outbound shipments per month for Palm Desert facility, Lansing office, and nationwide customers, handling both small package and freight shipments.
- Tracked and logged all shipments under Planet Bingo's accounts, handling claims for damaged/lost/partial shipments.
- Managed timely and accurate shipment of more than 200 holiday items to customers every year, ensuring high customer satisfaction and repeat business.
- Built and maintained relationships with vendors and carriers.
- Coordinated trade show shipments.
- Processed international shipments to Canada, U.K., and Philippines.
- Managed RMA shipments and maintained log of units brought back.
- Assumed Production Technician duties when available.
- Loaded and unloaded all freight shipments utilizing sit-style forklift.
Education
High School Diploma -
Palm Desert High School
Palm Desert06.2007
Skills
- Quality Control
- Production Scheduling
- ERP Systems - Fishbowl, Oracle
- Lean Manufacturing (Kaizen, 5S)
- Microsoft Suite (Word, Excel, Powerpoint, Outlook)
- Soldering (SMD, Through-Hole)
- Technical Drawing Interpretation (Schematics and Blueprints)
- Logistics
- Interpersonal Communication
- Attention to Detail
- Analytical
- Customer Service
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Quality Manager - Production Supervisor
Cambria
12.2020 - 03.2023
Production Manager
Planet Bingo
02.2017 - 12.2020
Production Technician
Planet Bingo
09.2015 - 02.2017
Logistics
Planet Bingo
05.2013 - 09.2015
High School Diploma -
Palm Desert High School
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