Robel Kassaye Woldeyohanes
Addis Ababa,Ethiopia
Summary
Dynamic Remote Sales and Appointment Setter with extensive experience in conducting high-volume outbound cold calls and lead qualification for a U.S. based BPO firm. Proven track record in scheduling appointments for senior sales executives, optimising scripts, and managing CRM platforms to enhance engagement rates. Skilled Web Developer utilising JavaScript, HTML, and CSS to create interactive web pages. Former Call Agent at CCI Ethiopia with strong customer service skills and the ability to work under pressure. Fast learner with excellent communication skills, adept at working in a team environment. Career goal: To leverage expertise in sales and web development to drive business growth and innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Web Developer
Self employed
06.2024 - Current
- Utilized JavaScript, HTML, and CSS to create interactive and visually appealing web pages.
- I have developed couple of websites as a Front End developer
- https://enkokeleshwoodstudio.com/ is one of my testaments
Remote Sales and Appointment Setter
Exclusive Calls
04.2025 - 12.2025
- Conducted high-volume outbound cold calls to U.S. prospects across various industries, introducing services and qualifying potential leads.
- Managed over 250-300 calls per day.
- Schedule and confirmed daily appointments for senior sales-executives with qualified decision makers.
- Managed and updated CRM platforms to track prospects interactions,follow-ups and appointment outcomes.
- Collaborated with internal QA and team leads to optimize scripts and increase engagement rates
- Trained new team members on appointment-setting protocols, fostering a collaborative and knowledgeable work environment.
- Developed call scripts that streamlined communication, resulting in increased appointment-setting success rates.
Call agent
CCI ETHIOPIA
04.2023 - 12.2024
- Have worked there for more than 7 month.
- I have gained lots off work experience in regards to Dispatching,
Education
High schooL - Natural Science
Lazarist Catholic school
01.2020
Degree - Electrical & Computer Engineering
Axum University
Axum, EthiopiaSkills
- Fast learner
- Customer service
- Microsoft Office Word
- Ability to work in a team
- Computer skills
- Ability to work under pressure
- Good communication skills
- Web development
- Cold calling
- CRM management
- Lead qualification
- Script optimization
Certification
- I am a certified Basketball Coach
Languages
Amharic
English
Timeline
Remote Sales and Appointment Setter
Exclusive Calls
04.2025 - 12.2025
Web Developer
Self employed
06.2024 - Current
Call agent
CCI ETHIOPIA
04.2023 - 12.2024
Degree - Electrical & Computer Engineering
Axum University
High schooL - Natural Science
Lazarist Catholic school
Personal Information
- Date of birth: 1994-01-01
- Gender: Male
- Marital status: Single
Hobbies and interests
- I love reading books and watching Movies
- i love playing basketball
- i love playing competitive board games