Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Robely Bonilla

Harrisburg,PA

Summary

Dynamic leader with proven management experience at McDonald's, adept at optimizing team resources and enhancing efficiency. Bilingual and Excel expert, skilled in fostering high-quality service delivery and resolving disputes to boost customer satisfaction. Excels under pressure, ensuring seamless communication and interaction across all levels.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Supervisor

Fresh Express
08.2022 - Current
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.

Crew Lead

Fresh Express
01.2022 - 08.2022
  • Monitored team members to verify work quality and address concerns.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Manager

McDonald's
04.2019 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Crew Lead

McDonald’s
03.2018 - 04.2019
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Cashier

McDonald’s
08.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Of Engineering Science - Liberal Arts And Sciences

Bronx Community College
Bronx, NY
08.2021

Skills

    -Bilingual

    -Excel Expert

    -Management Experienced

    -Emotional Intelligent

    -Ability to communicate and interact effectively

    -Ability to work under pressure

Certification

School Bus Attendant

First Aid & CPR Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Supervisor

Fresh Express
08.2022 - Current

Crew Lead

Fresh Express
01.2022 - 08.2022

Manager

McDonald's
04.2019 - 08.2021

Crew Lead

McDonald’s
03.2018 - 04.2019

Cashier

McDonald’s
08.2017 - 03.2018

Associate Of Engineering Science - Liberal Arts And Sciences

Bronx Community College

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Robely Bonilla