Roben Triplett
Chicago
Summary
Dynamic professional with a proven track record at Chicago Public Schools, excelling in customer relationship management and operational process improvement. Adept at driving sales growth and enhancing customer satisfaction through innovative strategies. Recognized for strong problem-solving abilities and effective team leadership, consistently achieving top performance in diverse environments.
Overview
16
16
years of professional experience
Work History
Special Education Paraprofessional
Chicago Public Schools CPS
Chicago
12.2024 - Current
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Organized instructional materials for use in the classroom setting.
Commission Sales Specialist
Jo Malone London
Chicago
01.2023 - 03.2025
- Drove business sales through entrepreneurial initiatives and innovative customer engagement strategies.
- Cultivated robust customer relationships by leveraging strong problem-solving skills.
- Conducted thorough analysis of sales data to refine strategies and identify underperforming areas.
- Consistently exceeded sales targets, maximizing profitability and achieving top performance.
- Executed novel sales approaches to enhance shopping experience and operational efficiency.
Director of Operations
Lockstock. Cannabis
Toronto
01.2020 - 01.2023
- Streamlined workflow by implementing innovative systems.
- Surpassed set objectives by directing operational initiatives and steering dynamic team.
- Boosted production efficiency through formulation of operational processes and introduction of cutting-edge tech solutions.
- Provided leadership/guidance to foster collaborative and high-performing team environment.
- Reduced costs by 15% by managing and optimizing supply chain logistics.
- Attained 25% increment in operational output by resolving issues in effective manner.
- Established retail store from ground up, demonstrating strong project management and operational capabilities.
Flight Attendant
Southwest Airlines
Chicago
01.2009 - 01.2020
- Augmented passenger retention by spearheading customer loyalty programs.
- Ensured safety and well-being of passengers by orchestrating emergency procedures with precision.
- Maintained positive brand image and received high customer ratings through diligent service.
- Completed post-flight reports and documented any incidents or issues during flight.
- Elevated customer satisfaction by 20% through delivery of exceptional in-flight service.
- Bolstered overall team performance by training and mentoring 30+ new crew members.
- Drove 15% increase in repeat business by implementing targeted customer retention strategies.
Shop Steward
Transportation Workers Union
Chicago
Line Chef
Wolfgang Puck
Chicago
Territory Sales Representative
Union Liquor
Chicago
Education
Master of Arts - Special Education
American College of Education
Indianapolis, IN04-2026
Master’s Degree - Public Administration
George Meany
Baltimore, MDBachelor’s Degree - Liberal Arts
Spelman College
Atlanta, GAAssociate of Culinary Arts -
Illinois Art Institute
Chicago, ILSkills
- Sales Management
- Business Development
- Strategic Planning & Execution
- Data Analysis & Optimization
- Customer Service Excellence
- Operational Process Improvement
- Problem/Issue Resolution
- Team Training & Leadership
- Customer Relationship Management
- Customer relationship management
- Problem solving
- Excellent communication
- Analytical thinking
- Communication
- Microsoft office
- Google drive
- Analytical and critical thinking
Timeline
Special Education Paraprofessional
Chicago Public Schools CPS
12.2024 - Current
Commission Sales Specialist
Jo Malone London
01.2023 - 03.2025
Director of Operations
Lockstock. Cannabis
01.2020 - 01.2023
Flight Attendant
Southwest Airlines
01.2009 - 01.2020
Shop Steward
Transportation Workers Union
Line Chef
Wolfgang Puck
Territory Sales Representative
Union Liquor
Master of Arts - Special Education
American College of Education
Master’s Degree - Public Administration
George Meany
Bachelor’s Degree - Liberal Arts
Spelman College
Associate of Culinary Arts -
Illinois Art Institute