Robens Marku
New York,United States
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
6
6
years of professional experience
Work History
General Construction Worker
GN Construction LLC
New York, NY
06.2022 - Current
- Plumbing
- Install new drain lines, repairing all drain lines,
- Installing sinks, tubs, shower body, toilets
- carpentry expertise
- Flooring
- Residential construction
- Demolition
- Painting
- Run electric lines
- installed fixtures, outlets
- Exceptional problem solver
- Blueprint reading
- Construction machinery operation
- strong communication skills
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
Handyman
570 Lexington Ave
570 Lexington Ave
02.2024 - 06.2024
Restaurant Manager
Florida Restaurant
Shkoder Albania
03.2019 - 05.2022
Front Desk Agent - Doorman
Grand Hotel Europa
Shkoder Albania
02.2018 - 03.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
High School Diploma -
28 Nendori
Shkoder 06.2020
Skills
- Customer Service Best Practices
- Food Service Background
- Food Plating and Presentation
- Labor and Food Cost Control
- Menu Planning
- Full Service Restaurant Background
- Food Preparation and Safety
- Work Assignments
- Staff Scheduling
- Training and Development
- Inventory Control
- Staff Supervision
- Brand Standards Promotion
- Table Layout
- Anticipating Problems
- Employee Presentations
- Reservation Coordination
- Dining Reservations
- Community Events
- Thorough Knowledge of Product
- Menu Pricing and Writing
- Food Allergies
- Maintain Food Safety
- Billing and Payment Processing
- Fire Safety Regulations
- Monitoring Food Preparation
- Investigating Complaints
- Safe Food Handling Practices
- Teamwork and Collaboration
- Hiring and Training
Timeline
Handyman
570 Lexington Ave
02.2024 - 06.2024
General Construction Worker
GN Construction LLC
06.2022 - Current
Restaurant Manager
Florida Restaurant
03.2019 - 05.2022
Front Desk Agent - Doorman
Grand Hotel Europa
02.2018 - 03.2020
High School Diploma -
28 Nendori