Roberlynn Murray
Carville,LA
Summary
Customer service oriented professional able to coordinate the Medical Administrative and clerical duties to ensure
effective patient services and optimal levels of patient volume and flow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Our Lady Of The Lake Medical Center
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.xcds
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Sale Agent/Humana Pharmacy
Concentrix
04.2016 - 03.2023
- Receive , document and resolve customers inquiries by using established best practices
- Educate customers, providers and employers about Humana’s products and services over the telephone.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
Retail Cashier / Customer Service
Louisiana State Military Exchange
06.2019 - 04.2021
- Provides a positive customer experience with friendly and courteous service
- Resolve customer issues and answer questions
- Processed and purchased and returned payments.
Teacher Assistant
Kaleidoscope Daycare
12.2016 - 06.2019
- Assisted and discussed assigned duties with classroom teachers to coordinate instructional e orts
- Enforced policies and rules governing students, observed performance, and recorded relevant data to assess.
Caregiver
Private Duty Care
12.2017 - 06.2018
- Administered medications, ran errands, and transported to locations outside the home
- Providing emotional support and encouragement to perform necessary tasks.
Education
Medical Assistant Program -
Delta College
10.2022
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
05.2021
Skills
- Medical Administrative Assistant ▪
- Patient Processing
- Medical Records Management
- Medical Laws & Ethics
- Claims Appeal Process Medical Billing
- Third Party Billing
- Medicare
- Medicaid
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Completing Insurance Forms
- Nursing Assistance
- Healthcare Procedures
- EPIC EMR
- Vitals Collection and Documentation
- Exam Room Preparation
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Our Lady Of The Lake Medical Center
03.2023 - Current
Retail Cashier / Customer Service
Louisiana State Military Exchange
06.2019 - 04.2021
Caregiver
Private Duty Care
12.2017 - 06.2018
Teacher Assistant
Kaleidoscope Daycare
12.2016 - 06.2019
Sale Agent/Humana Pharmacy
Concentrix
04.2016 - 03.2023
Medical Assistant Program -
Delta College
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
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