Robernetta Robinson
Summary
Versatile in Management with proven abilities. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
24
24
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
11.2025 - Current
- Implemented individualized treatment plans for clients with autism spectrum disorder, enhancing behavioral outcomes.
- Collaborated with interdisciplinary teams to assess client progress and adapt strategies as needed.
- Utilized data collection methods to track behavior and monitor client development effectively.
- Educated families on behavior management techniques to reinforce learning in home environments.
- Conducted one-on-one therapy sessions, fostering positive relationships and trust with clients.
Manager
Comfortable Care
06.2022 - 09.2025
- Led operational improvements, enhancing patient care and service delivery efficiency.
- Managed cross-functional teams to implement best practices in healthcare operations.
- Developed training programs to elevate staff performance and compliance with regulatory standards.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Sales Representative
SAS Retail (Mars Wrigley Division)
06.2022 - 06.2024
- Set and achieved company defined sales goals.
- Facilitated event marketing, sales and brand promotions.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Building and Executing powerpoint presentations using varies software.
Store Manager
99 Cent Only Store
09.2021 - 06.2022
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Dollartree
07.2018 - 09.2021
- Promoted from stocker to SM in Nine months
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Linda's Detail Service.
Linda George
03.2002 - 05.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Promoted to MD in 2 years
- Negotiated and secured contracts for business
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Ran day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
Education
Surgical Technologist - Medical
Bryman College
CA2008
Skills
- Time management
- Customer service
- Verbal and written communication
- Decision-making
- Team leadership
- Relationship building
- Cross-functional teamwork
- Conflict resolution
Timeline
Registered Behavior Technician
Action Behavior Centers
11.2025 - Current
Manager
Comfortable Care
06.2022 - 09.2025
Sales Representative
SAS Retail (Mars Wrigley Division)
06.2022 - 06.2024
Store Manager
99 Cent Only Store
09.2021 - 06.2022
Store Manager
Dollartree
07.2018 - 09.2021
Linda's Detail Service.
Linda George
03.2002 - 05.2018
Surgical Technologist - Medical
Bryman College