Robert Ackland
Menomonee Falls,WI
Summary
Driven professional with a proven track record at Dollar Tree, Walmart and Dollar general. Adept in merchandise stocking and enhancing customer satisfaction. Skilled in utilizing equipment for efficient stock management and maintaining positive customer relationships. Demonstrates a flexible schedule and a commitment to workplace safety, contributing to significant improvements in store operations and customer service. Dependable Job Title with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Responsible Stocker with excellent blocking, facing and customer service skills coupled with Number years of experience. Fast worker with attention to detail and completeness.
Overview
4
4
years of professional experience
Work History
Stock Associate
Dollar Tree
07.2023 - 11.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Overnight Stocker and Receiver
Walmart
01.2022 - 01.2023
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Used power lifting equipment to unload trucks and move merchandise
- Used power scrubber to complete maintenance tasks, throughout facility
Cashier
Dollar General
01.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School -
Menomonee Falls High School
Menomonee Falls, WI06.2020
Skills
- Merchandise Stocking
- Workplace Safety
- Customer Relationships
- Product restocking
- Truck unloading
- Product displays
- Heavy Lifting
- Shelving of products
- Equipment Operation
- Storage Organization
- Hand-Eye Coordination
- Performance Improvement
- Stock Rotation
- Shipment Inspection
- Cleaning procedures
- Stock replenishment
- Sales Support
- Pallet Jack Operation
- Equipment monitoring
- Customer Service
- Willing to Learn
- Flexible Schedule
- Customer Assistance
- Positive Attitude
- Punctual and Reliable
- Friendly and Personable
- Money Handling
- Loading and unloading
Timeline
Stock Associate
Dollar Tree
07.2023 - 11.2023
Overnight Stocker and Receiver
Walmart
01.2022 - 01.2023
Cashier
Dollar General
01.2020 - 01.2022
High School -
Menomonee Falls High School
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