Robert Allen
Las Cruces,NM
Summary
oriented achiever with a track record of surpassing targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivers impactful solutions that enhance organizational performance. Proven ability to identify opportunities and implement effective strategies, adept at navigating complex challenges and achieving measurable results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hemp Trimming and Packaging manager
California Kush Co
10.2019 - 11.2021
- Led a team of 7, consistently achieving production targets and optimizing daily tasks
- Implemented quality control, ensuring high product standards and reducing errors
- Enhanced operational efficiency, contributing to significant productivity improvements
- Managed workflow processes, addressing issues promptly to maintain seamless operations
- Manicured and packaged plant material and infused products, maintaining a clean and sterile environment.
Ipa spray team
Flying star hemp
04.2018 - 11.2019
- Conducted detailed inspections to identify pest infestations with minimal intrusion
- Mixed and applied chemical treatments ensuring safe and effective pest eradication
- Maintained precise chemical balance to protect the environment, pets, and residents
- Achieved significant reduction in pest populations through careful monitoring and adjustments
- Optimized IPA spray techniques, enhancing efficiency and coverage while minimizing chemical waste in hemp cultivation.
cruces Nm - CSR
TLC Associates, L
09.2018 - 10.2019
- Handled 50+ daily customer inquiries, resolving issues promptly and enhancing satisfaction by 20%
- Implemented feedback systems, reducing complaint resolution
- Maintained accurate records, ensuring data integrity.
Retail sales
Walmart
03.2017 - 02.2018
- Las cruces Nm - Mod team
- Customer orientated.
- Active listening
- Setting modulars throughout store
- Remove deleted merchandise
- Retail sales
- Deal with incoming stock deliveries during the night by assisting in unloading trucks
- Computer literate
- Sort out received items and make piles according to types of materials
- Techniques
- Upselling
- Goal orientated
- Skilled problem processing
- Plumbing
- Auto Body
- Network Administration
- Video editing
- Quality assurance
- Shipping and needed
- Receiving
- Transportation
Bar Security Team Leader
Boots N Bourbon
03.2017 - 01.2018
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Directv customer service
Sitel, L as Cruces Nm
12.2013 - 10.2016
- Open and maintain customer accounts by recording account information
- Keep records of customer interactions, process customer accounts and file documents
- Cancel or upgrade accounts
- Attempt to persuade customer to reconsider cancellation
- Utilize computer technology to handle high call volumes
- Contribute to team effort by accomplishing related results as needed.
Overnight cashier
Allsups
08.2010 - 07.2013
- Take cash payments and return change
- Order and receive stock and ensure that all items are displayed on the shelves
- Ensure that the area around the gas pumps and the convenience store is cleaned and maintained properly
- Receive fuel trucks and supervise refilling of fuel pumps
- Assist customers in pumping gas or pump gas for them if required.
CSR / QA
10.1999 - 01.2003
- Working with staff to establish procedures, standards, systems and procedures
- Setting customer service standards
- Assessing customer requirements and ensuring that these are met.
Education
diploma - undefined
Onate High School
Las Cruces, NM05.2011
Skills
- Patience
- Clear communication
- Negotiation
- Problem-solving
- Empathy
- Collaboration
- Customer Service
- CSR
- Customer Care
- Call Center
- Basic Math
- Guest Services
- Front Desk
- English
- Basic math
- Cash handling
- Guest services
- Video editing
- Plumbing
- Sales
- Cash register
- Front desk
- Freight
- Retail math
- Network support
- Custodial experience
- Phone etiquette
- Product demos
- Van driver
- Route driving
- Moving
- Night audit
- Conflict resolution
- Guest relations
Certification
- Driver's licenseCDL A
- Non-CDL Class C
Personal Information
Relocation: Anywhere
Timeline
Hemp Trimming and Packaging manager
California Kush Co
10.2019 - 11.2021
cruces Nm - CSR
TLC Associates, L
09.2018 - 10.2019
Ipa spray team
Flying star hemp
04.2018 - 11.2019
Bar Security Team Leader
Boots N Bourbon
03.2017 - 01.2018
Retail sales
Walmart
03.2017 - 02.2018
Directv customer service
Sitel, L as Cruces Nm
12.2013 - 10.2016
Overnight cashier
Allsups
08.2010 - 07.2013
CSR / QA
10.1999 - 01.2003
diploma - undefined
Onate High School
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