Robert A. Mercante
Hockessin,DE
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
16
16
years of professional experience
Work History
Business Development Executive
All Integrated Solutions-MSC (Acquired Tower 2022)
09.2023 - Current
- Partner with internal sales and management teams to identify and develop opportunities with new and existing customers, optimizing production floors and implementing vendor managed inventory (VMI) programs for incremental value.
- Lead opportunities from discovery through implementation, coordinating cross-functional resources for seamless execution and customer adoption.
- Serve as the primary solutions leader and liaison, engaging key stakeholders and senior leadership to design and present streamlined production floor efficiency strategies.
- Conducted continuous improvement reviews with customers to strengthen partnerships, expand account penetration, and ensure long-lasting value realization.
Key Account Manager / CRM Manager
Tower Fasteners
04.2019 - 09.2023
- Developed strategic account plans to drive sales growth and retention.
- Managed key account needs, introduced diverse products, and identified new channels for solution promotion.
- Built strong relationships with engineering and procurement teams to improve project outcomes.
- Implemented new tools for Sales team in CRM to streamline processes.
National Customer Service Manager
Puratos
09.2017 - 04.2019
- Managed and led a Customer Service team of 26 employees throughout the country.
- Evaluated team resources and talent to create efficiency and promote excellent customer experience.
- Coordinated improvement by defining responsibilities & accountability within the organization that would ensure goals are met to drive results.
- Optimized information and process flow between supply and matrix organization ensuring customer satisfaction.
- Manage Key Performance Indicator tracking to improve Service Levels.
- Defined and implemented root cause and corrective action processes in collaboration with cross-functional departments to resolve recurring issues.
- Work to proactively resolve any emerging issues that impact internal & external customers.
Sales Support Specialist
Southco Inc.
09.2010 - 01.2017
- Administrator for Salesforce.com, a Global Customer Relationship Management database.
- Provided global CRM support, developed training programs, and facilitated user adoption.
- Developed analytical dashboards that enabled Sales to effectively manage opportunities and track business performance.
- Coordinated the coding of accounts for the Key Account Managers.
- Managed the Postal Code Table and Lead Management Process.
- Conducted analysis of global pipeline (≈3M) to identify opportunities and assess customer gap projections.
- Managed new programs assisting with successful start-up for customers.
Education
Bachelor Degree - Organizational Management
Wilmington University
Skills
- Key account management
- Sales strategy
- Territory expansion
- Salesforcecom, Tour De Force, SAP
- Microsoft Excel, PowerPoint, Word
- Cross-functional collaboration
Timeline
Business Development Executive
All Integrated Solutions-MSC (Acquired Tower 2022)
09.2023 - Current
Key Account Manager / CRM Manager
Tower Fasteners
04.2019 - 09.2023
National Customer Service Manager
Puratos
09.2017 - 04.2019
Sales Support Specialist
Southco Inc.
09.2010 - 01.2017
Bachelor Degree - Organizational Management
Wilmington University