Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Robert Andrews

MILWAUKEE,WI

Summary

Empathetic professional with strong interpersonal and written communication skills. Known for effectively coordinating cross-departmental communication and fostering a collaborative environment to improve service delivery.

Overview

20
20
years of professional experience

Work History

IT Client Support Specialist II

USPS
Milwaukee, WI
01.2021 - Current
  • Provided exceptional customer support, resolving inquiries efficiently and enhancing client satisfaction.
  • Coordinated communication between departments to streamline service delivery processes.
  • Trained and mentored new staff on best practices in client interaction and issue resolution.
  • Implemented process improvements that increased response times for client requests.

Information Systems Manager

USPS
Milwaukee, WI
10.2005 - 01.2021

Job description is similar to IT Client Support Specialist, due to USPS reorganization.

Basketball Coach

Seton St. Mary
Milwaukee WI
11.2024 - Current
  • Developed training programs enhancing player skills and team performance.
  • Mentored athletes, fostering personal growth and teamwork principles.
  • Enhanced player skills through personalized coaching and feedback.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Acted as positive role model for team participants and in community.
  • Analyzed game strategies to improve competitive edge during matches.

Athletic Director/Basketball Coach

Mother Of Good Counsel
Milwaukee
11.2018 - 10.2024
  • Coordinated scheduling of events, practices, and facility usage for diverse athletic activities.
  • Developed and implemented athletic programs to enhance student participation and engagement.
  • Supervised student grades for eligibility requirements and collected paperwork for annual physicals.

Education

Master of Science - Biblical Studies

School of The Scripture Bible Institute
Dallas, TX
06-2015

Bachelor of Biblical Studies - Biblical Studies

School of The Scripture Bible Institute
Dallas, TX
06-2011

Associate of Applied Science - Business Data Processing

Milwaukee Area Technical College
Milwaukee, WI
12-1988

Skills

  • Interpersonal and written communication
  • Empathy and patience
  • Strong work ethic
  • Teamwork and collaboration

Interests

I love reading, basketball, computers, and travel One of my bucket list things is to visit the state capitals of all 50 states I am also an avid BBQ cook

Timeline

Basketball Coach

Seton St. Mary
11.2024 - Current

IT Client Support Specialist II

USPS
01.2021 - Current

Athletic Director/Basketball Coach

Mother Of Good Counsel
11.2018 - 10.2024

Information Systems Manager

USPS
10.2005 - 01.2021

Master of Science - Biblical Studies

School of The Scripture Bible Institute

Bachelor of Biblical Studies - Biblical Studies

School of The Scripture Bible Institute

Associate of Applied Science - Business Data Processing

Milwaukee Area Technical College