ROBERT AUSTIN OLIVER
Thomasville,GA
Summary
Licensed property and casualty agent in Georgia and Florida with proficiency in home and auto insurance. Specializes in creating tailored insurance plans and educating clients on coverage options, ensuring high levels of client satisfaction through effective relationship management. Proven track record of delivering exceptional customer service and adapting to new challenges. Strong work ethic and ability to master new skills independently.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Independent Insurance Agent
MIGA Insurance Group
Macon, Ga
07.2025 - Current
- Developed customized insurance plans addressing client needs, resulting in increased client retention.
- Educated clients on coverage options, fostering greater understanding and satisfaction with insurance choices.
- Researched carriers, coverage options and premium rates to present clients with the most competitive option for their needs.
- Conducted policy reviews to identify gaps in coverage and advised solutions.
- Conducted renewal reviews with clients and researched other carrier options to ensure a competitive premium for every policy period.
- Acted as a point of contact for customers throughout the life cycle of their policies.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Ensured compliance with all applicable laws and regulations.
Media Producer Assistant
Vizion
Acworth, Ga
12.2021 - 08.2025
- Conducted meetings and phone calls with clients focusing on marketing opportunities and proposing solutions to enhance market exposure.
- Operated drones safely and efficiently for various missions, including aerial photography and mapping.
- Collaborated with clients to understand their needs and deliver high-quality drone services.
- Utilized drone technology for aerial photography, offering unique perspectives and compositions.
- Communicated with FAA and submitted flight plans aligned with regulatory requirements.
- Coordinated design projects from concept through final editing, ensuring timely delivery and quality standards.
- Reviewed and provided feedback on design assets, scripts, storyboards, and other deliverables throughout production process.
- Managed and edited photos using Adobe Photoshop and Lightroom, enhancing visual storytelling.
- Produced live events and pre-recorded video elements accompanying productions.
- Set up and operated audiovisual equipment to capture live footage or create recordings for corporate events.
Intake Coordinator
Waypoint Ministry
Dahlonega, Ga
09.2019 - 12.2021
- Conducted initial assessments to identify client needs and tailor support services.
- Coordinated patient appointments and scheduled necessary tests.
- Scheduled appointments and follow-ups to ensure timely access to care.
- Provided information and resources to empower clients and their families in decision-making.
- Managed confidential client information with utmost discretion.
- Answered incoming calls, resolved inquiries, and transferred calls to appropriate departments.
- Greeted patients upon arrival and ensured accurate registration information.
- Participated in regular staff meetings to discuss departmental updates and improvements.
- Conducted bible study groups, and orientation classes.
Moving Specialist-Manager
Palmers Moving and Delivery
Alpharetta, Ga
02.2015 - 01.2019
- Secured cargo safely, appropriately arranging, and balancing load within vehicle.
- Created customized moving plans aligned with clients' specific requirements and preferences.
- Addressed customer questions and concerns with thorough knowledge of company policies, timelines and rates.
- Maintained strong record of highly satisfied customers with consistent first-class service.
- Improved team collaboration through open communication and support for coworkers in need.
- Showed up on time and ready to work for every job, minimizing team delays.
- Established referral network by engaging satisfied customers who recommended services to their contacts.
- Distributed flyers and marketing materials to inform potential clients about rates and services.
- Trained new team members on proper moving techniques and safety protocols.
- Managed inventory of moving supplies and equipment for daily operations.
Customer Service Cashier
Kennedy Drugs Pharmacy
Macon, Ga
06.2010 - 01.2015
- Fourth generation employee for my family's independent pharmacy working after school, weekends and summers.
- Managed front register and processed sales of merchandise and over the counter medications.
- Assisted customers by answering general pharmacy questions by telephone, or in person.
- Conducted inventory audits, ordered and restocked merchandise as needed.
- Organized retail floor area to enhance customer experience and accessibility.
- Communicated effectively with pharmacist and staff.
- Conducted back office filing and administrative work.
Education
High School Diploma -
Mount De Sales Academy
Macon, Ga05-2012
Some College (No Degree) - Business Management
Georgia Southern University
Statesboro, GASome College (No Degree) - Business Administration
Georgia Military College
Milledgeville, GACertificate of Biblical Studies -
Southwest Bible College & Seminary
Dawsonville, GA10-2020
Skills
- Consultative sales techniques
- Digital multitasking
- Team collaboration
- Interpersonal communication
- Professional ethics
- Sales strategies
- Customer relationship management
- Passionate about development, currently studying for life insurance license
Languages
English, Native
Certification
Property & Casualty - Georgia
License #: 3809132
License #: 3809132
Affiliations
Volunteer, The Treehouse Children's Advocacy Center, Thomasville Ga
Timeline
Independent Insurance Agent
MIGA Insurance Group
07.2025 - Current
Media Producer Assistant
Vizion
12.2021 - 08.2025
Intake Coordinator
Waypoint Ministry
09.2019 - 12.2021
Moving Specialist-Manager
Palmers Moving and Delivery
02.2015 - 01.2019
Customer Service Cashier
Kennedy Drugs Pharmacy
06.2010 - 01.2015
High School Diploma -
Mount De Sales Academy
Some College (No Degree) - Business Management
Georgia Southern University
Some College (No Degree) - Business Administration
Georgia Military College
Certificate of Biblical Studies -
Southwest Bible College & Seminary