ROBERT BAILEY
White Lake,MI
Summary
Dynamic Service Technician with a proven track record at Hunter Truck Sales, excelling in diagnostic testing and customer communication. Achieved heightened customer satisfaction through efficient problem-solving and adherence to safety protocols. Skilled in equipment maintenance and known for reliability and attention to detail, ensuring optimal operational performance.
Overview
27
27
years of professional experience
Work History
Warranty Administrator
Reefer Peterbilt
10.2024 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
Assistant Manager
Reefer Peterbilt
10.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Service Advisor
Reefer Peterbilt
11.2020 - 10.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Technician
Hunter Truck Sales
06.1998 - 11.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- PA certified State and Enhanced safety inspector.
- CDL licensed.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
High School Diploma -
Southwestern Academy
Flint05-1990
Skills
- Equipment maintenance
- Diagnostic testing
- Safety inspections
- Customer communication
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Workplace safety
- Preventive Maintenance
Timeline
Warranty Administrator
Reefer Peterbilt
10.2024 - Current
Assistant Manager
Reefer Peterbilt
10.2023 - 10.2024
Service Advisor
Reefer Peterbilt
11.2020 - 10.2023
Service Technician
Hunter Truck Sales
06.1998 - 11.2020
High School Diploma -
Southwestern Academy
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