Robert Baiz
Whittier,CA
Summary
- Dedicated and certified IT professional with over 10 years of experience in customer service helpdesk, computer repair, and network engineering. Seeking a challenging role to elevate expertise to provide exceptional technical support and contribute to the success of an organization.
- Proficient in computer repair, hardware troubleshooting, and software installation.
- Skilled in network engineering providing assistance with network setup and security maintenance.
- Strong problem-solving and communication skills with a customer-focused approach.
Overview
10
10
years of professional experience
Work History
Security Helpdesk and network management
Inter-Con Security Services
2017.09 - Current
- Provided first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity
- Conducted computer repair and maintenance, including diagnosing and replacing faulty components
- Assisted in network engineering tasks, such as configuring routers, switches, and firewalls
- Collaborated with IT team to implement and maintain network security protocols
- Maintained accurate records of customer interactions and solutions using ticketing system
Helpdesk Hospital
PIH Health Hospital
2013.09 - 2017.09
- Delivered outstanding customer service and technical support for a diverse client base
- Conducted in-depth troubleshooting and resolved complex technical issues efficiently
- Provided guidance and assistance to customers with network setup and software optimization
- Assisted with the configuration and management of virtual private networks
- Implementation of new hardware.
Education
IT - Computer Networking
Imperial Valley College
Imperial, CA05.2010
Skills
- Technical Support
- Computer Repair
- Network Engineering
- Hardware Troubleshooting
- Software Installation
- Customer Service
- Network Security
- VPN Configuration
- Ticketing Systems
- Problem-Solving
- Virus Protection
- Hardware Installation
Certification
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
- Studying AWS Cloud Associate
- Studying for CCNP
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Helpdesk and network management
Inter-Con Security Services
2017.09 - Current
Helpdesk Hospital
PIH Health Hospital
2013.09 - 2017.09
IT - Computer Networking
Imperial Valley College
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
- Studying AWS Cloud Associate
- Studying for CCNP
References
Available upon request.
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