Robert Baker
Margate,FL
Summary
Highly motivated and dedicated individual bringing over 10 years of quality performance in customer service supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
32
32
years of professional experience
Work History
Supervisor of Customer Service
United States Post Office
02.2013 - Current
- Accomplished department objectives by supervising staff by organizing and monitoring work processes. Helped maintain staff by recruiting, selecting, training employees while providing personal growth opportunities.
- Supervised a group of employees in the delivery, collection and distribution of mail and parcels.
- Supervised employee activities, evaluate the daily workload, made temporary changes in assignments . Authorized and monitored overtime work. Monitored and addressed employee attendance issues.
- Supervised employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
City Letter Carrier
United States Postal Service, USPS
07.2012 - 02.2013
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up outgoing mail from letter boxes and in person from customers.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Water Meter Reader
City Of North Lauderdale
05.2011 - 07.2012
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Repaired non-functioning meters and tested to verify operational status.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Used Field Logic Reader to transfer collected data to company databases daily.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Trained new meter readers to apply best practices and comply with safety procedures.
Maintenance Worker
City Of North Miami Beach
12.2009 - 01.2011
- Maintained routine landscaping schedules to boost lawn health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained grounds by trimming, weeding, and general clean-up.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
Supervisor of Maintenance Caretakers
New York City Housing Authority
11.1991 - 05.2007
- Ensured an outstanding appearance of the housing development was maintained.
- Assigned and Supervised maintenance personnel's completion of daily work tickets.
- Provided instruction and training to all maintenance staff adhering to safety precautions.
- Performed daily building and grounds inspections.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Supervised 25 employees and scheduled shifts.
Education
GED -
George Westinghouse Vocational/Technical H.S
Brooklyn, NY06.1986
Skills
- Assignment Delegation
- Schedule Management
- Supervising Employees
- Enforce Policies
- Motivational Leadership
- Staff Assignments and Supervision
- Customer Service Management
Timeline
Supervisor of Customer Service
United States Post Office
02.2013 - Current
City Letter Carrier
United States Postal Service, USPS
07.2012 - 02.2013
Water Meter Reader
City Of North Lauderdale
05.2011 - 07.2012
Maintenance Worker
City Of North Miami Beach
12.2009 - 01.2011
Supervisor of Maintenance Caretakers
New York City Housing Authority
11.1991 - 05.2007
GED -
George Westinghouse Vocational/Technical H.S