Robert Baker
Stockbridge,GA
Summary
Experienced delivery professional with a strong track record in logistics and safety compliance. Excels in maintaining high customer satisfaction through effective communication and problem resolution. Ready to contribute to team success and operational efficiency.
Overview
30
30
years of professional experience
Work History
Spark Delivery Driver
Walmart
Stockbridge, Georgia
03.2024 - Current
- Delivered customer orders accurately and efficiently across designated routes.
- Communicated with customers to confirm delivery details and address concerns.
- Followed safety protocols while operating delivery vehicle in various conditions.
- Loaded and unloaded merchandise, ensuring secure placement during transport.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Owner/Operator Truck Driver
Brynna Logistics
Stockbridge, Georgia
03.2018 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed daily tasks with precision in a fast-paced environment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Owner/Operator Truck Driver
CEVA Logistics Inc.
East Point, Ga
03.1996 - 03.2018
- Operated commercial truck to transport goods and materials over long distances.
- Operated trucks to deliver freight across various routes safely.
- Managed logistics and scheduling for timely deliveries and pickups.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Trained new drivers on company policies and safe driving techniques.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Resolved customer inquiries related to delivery status and service issues.
- Developed positive relationships with customers by providing excellent customer service.
Education
Some College (No Degree) - Psychology
Chesapeake Junior College
Chesapeake, VASkills
- GPS navigation
- Route optimization
- Vehicle inspection
- Package handling
- Delivery records
- Customer relationship management
Accomplishments
- Top Driver in 2009 - Ceva Logistics Truck Rodeo
- Safe Driver Award - 3,550,000 safe driving miles
Affiliations
- United States Air Force 05/08/69 to 05/07/73 & 4 Tours Viet Nam
Timeline
Spark Delivery Driver
Walmart
03.2024 - Current
Owner/Operator Truck Driver
Brynna Logistics
03.2018 - 03.2024
Owner/Operator Truck Driver
CEVA Logistics Inc.
03.1996 - 03.2018
Some College (No Degree) - Psychology
Chesapeake Junior College