Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Robert Barker

Palmetto,FL

Summary

Methodical quality assurance specialist with a several-year track record of providing exceptional discretion, quality management and performance analysis services. Adept at training new hires and retraining employees and managing the accuracy of all products.

Overview

17
17
years of professional experience

Work History

Quality Assurance Specialist

Quest Diagnostics
Lenexa, Kansas
06.2012 - 06.2024
  • Developed and maintained quality assurance protocols, processes and procedures.
  • Conducted thorough investigations into complaints regarding quality concerns of an employee and provided recommendations for corrective action, resolution.
  • Reviewed EKG readings to determine accurate placement of leads.
  • Collaborated with management to discuss effective plans for resolving quality problems.
  • Maintained accurate records of quality reports, statistical reviews, and investigations.
  • Identified quality problems and recommended solutions.
  • Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.

Client Solutions Representative

Quest Diagnostics
Lenexa, Kansas
10.2007 - 06.2012
  • Provided customer service by answering product and service related questions.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
  • Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Answered questions and resolved concerns for customer support.
  • Trained new representatives on product knowledge, sales strategies, and company policies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Sharpstown High School
Houston, TX
05-1982

Skills

  • Documentation and Reporting
  • Performance Monitoring
  • Issue Resolution
  • Non-Compliance Assessments
  • Team Collaboration
  • Correction Action Planning
  • Quality Improvements
  • Decision-Making
  • Internal Audits
  • External Audits

Accomplishments

  • Awards

2008 - Most Initiative

2010 - Best Demonstrates Pay it Forward

2011 - Most Ambitious

References

References available upon request.

Timeline

Quality Assurance Specialist

Quest Diagnostics
06.2012 - 06.2024

Client Solutions Representative

Quest Diagnostics
10.2007 - 06.2012

High School Diploma -

Sharpstown High School

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