Robert Bates
Senior IT Specialist
Charleston,West Virginia
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsWork from home optionSummary
A motivated and tech-savvy IT Specialist with 22 years of mobile device experience. Experience includes customer support, processing orders, billing assistance, creative problem solving, and troubleshooting. Knowledgeable with Microsoft Endpoint Manager and mobile devices in a company/business setting. Able to communicate effectively with individuals and with the team and very keen to develop more professional skills.
Overview
22
22
years of professional experience
1
1
Language
2
2
years of post-secondary education
Work History
Senior IT Specialist
MRC Global/HCL Tech
07.2019 - Current
- Test and verify mobile device environments. Coordinate with vendors and with company personnel to facilitate purchases. Maintain logs related to network functions, as well as maintenance and repair records. Maintain an inventory of parts for emergency repairs. Research and implement new technologies. Maintain and update mobile device policies. Use computers for various applications, such as database management or word processing. Install and configure device applications. Support users via Workfront/Service Now ticket system. Provide after-hours tech support.
Retail Sales Coordinator
Verizon Wireless Corporation
01.2013 - 07.2019
- Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone, or written notes. Understanding customer needs and helping them discover how our products meet those needs. Using competitive spirit to meet and exceed assigned goals. Educating and engaging customers through a product demonstration.
- Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and improvement.
- Designed tested, and deployed custom software applications tailored to the specific needs of various departments within the company.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Tested new software and hardware prior to deployment.
Retail Wireless Consultant
US Cellular
05.2004 - 01.2013
- Staying up to date on the latest data/entertainment technology and devices. Troubleshooting equipment issues for customers and processing repairs, including providing loaner phones, shipping of equipment, and completing the repair cycle. Completing accurate paperwork and transactions according to company policies and procedures.
Education
Information Technology
01.2017 - 07.2019
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05.2012
Skills
Problem-solving expertise
Experience with Apple Business Manager implementation
Proficient in Microsoft Endpoint Management
Technical documentation
System maintenance
Mobile device administration
Cybersecurity oversight
Telecommunications design
Wireless connectivity solutions
Technology procurement
Network performance analysis
Mentorship development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior IT Specialist - MRC Global/HCL Tech
07.2019 - Current
Strayer University - , Information Technology
01.2017 - 07.2019
Retail Sales Coordinator - Verizon Wireless Corporation
01.2013 - 07.2019
Retail Wireless Consultant - US Cellular
05.2004 - 01.2013
West Virginia State University - ,
Marshall University - ,