Robert Beatham Jr.
Milford,ME
Summary
Consumer focused office manager seeking to assist seniors by finding the resources they need to be able to thrive in their communities. Possesses excellent verbal, written, and interpersonal communication skills. Driven to use my vast skill set to enhance the mission of the agency.
Overview
21
21
years of professional experience
Work History
Office Manager
Aging Excellence/D&C Home Care
Bangor , ME
2008.09 - Current
* Supervises caregivers, ensuring compliance of company policies and procedures
* Client focused by ensuring services are delivered properly and timely
* Implements marketing strategies, collaborating with area resources such as Hospice, Assisted Living, Rehab Centers, etc.
* Performs initial staff orientations and on-going training
* Prepares documentation for staff payroll and client billing
* Assists with client long term care insurance reimbursements
* Publishes the company statewide monthly employee newsletter
* Answers prospective clients inquiries
* Does home visit intakes for new clients
* Ensures office is well stocked with needed supplies
* Follows all HIPPA guidelines with client and employee record keeping
Customer Service Representative
Microdyne Outsourcing
Orono , ME
2003.10 - 2008.08
- Provided over the phone assistance for business customers about their computer
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Arts - History
University of Maine At Farmington
Farmington, ME1998-12
Skills
- Customer Service
- Administrative Support
- Marketing and Promotion
- Written and Verbal Communication
- Team Supervision
- Use of Office Software
- Scheduling
- Office Management
- Document Management
- Customer Relations
- Employee Training
Affiliations
- I am in my 29th year as the Public Address Announcer at Mansfield Stadium in Bangor. I also serve as the PA Announcing Coordinator for the Northern Maine High School Basketball Tournament at the Cross Insurance Center, in addition to being the PA voice for Bangor High School and John Bapst Memorial High School football.
Accomplishments
- Aging Excellence Mission Statement Award
- Service Award from Maine Association of Basketball Coaches
References
Abbey Davies- Chief Executive Officer
D&C Home Care
(207) 894-4985
abbey@dchomecaremaine.com
Bethany Lawrence- President
Aging Excellence LLC
(207) 233-8847
info@seniorsonthego.com
Bradley Church- Chief Operations Officer
D&C Home Care
(207) 210-0419
brad@dchomecaremaine.com
Wendi Saracino- Operations Manager
D&C Home Care
(207) 615-1001
wendi@dchomecaremaine.com
David Mansfield- Stadium Manager
Mansfield Stadium
(207) 478-5090
ziggy52100@aol.com
Timeline
Office Manager
Aging Excellence/D&C Home Care
2008.09 - Current
Customer Service Representative
Microdyne Outsourcing
2003.10 - 2008.08
Bachelor of Arts - History
University of Maine At Farmington
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