Robert Beck
Etters,PA
Summary
As a seasoned IT professional, I have a proven track record of delivering successful government and corporate IT initiatives. With a keen eye for detail and a strategic approach, I excel at analyzing business objectives and implementing effective solutions. My expertise in application development and implementation, combined with strong cross-functional leadership skills, enables me to provide comprehensive guidance and drive projects to success.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager – Product & Technology
enGen
04.2018 - Current
- Acted as the primary customer-facing representative, managing relationships, expectations, and scope across diverse stakeholders to deliver enterprise-level software solutions for various national-level health insurance industry accounts
- Led cross-functional teams of 23 direct reports and over 45 additional staff across multiple continents, ensuring smooth delivery while fostering a positive, collaborative work environment
- Drove customer retention and portfolio expansion by delivering ongoing value and identifying new business opportunities aligned with customer needs
- Collaborated with teams to continuously improve content creation processes and quality control, ensuring consistent delivery excellence across complex projects
- Streamlined project management processes to manage shifting priorities, meet deadlines, and maintain scope and product quality
- Translated complex business and technical requirements into actionable plans and high-impact solutions, ensuring alignment with enterprise standards
- Generated $3.9 million in billable revenue across 235 enterprise-level projects, delivering software solutions that met or exceeded customer expectations and enhanced customer satisfaction
- Delivered over 235 successful projects across multiple national-level health insurance industry accounts, ensuring all met quality and compliance standards
- Implemented quality control measures that positioned the department as a leader in performance and delivery within the enterprise
Director of Product - International
Windward Systems
02.2016 - 07.2018
- Directed global teams to successfully deliver complex software products, managing shifting customer timelines and expectations
- Built and nurtured C-level customer relationships, fostering long-term partnerships that drove sustained business growth
- Introduced quality control measures that improved customer satisfaction scores and retention rates
- Ensured the on-time delivery of international projects, overcoming logistical and operational challenges
IT Manager
PFG Capital, LLP
01.2015 - 12.2015
- Acted as a liaison between IT and business stakeholders, ensuring alignment on goals and objectives
- Created tailored technology solutions that improved customer experience and increased client retention by more than 25%, while generating efficiencies that reduced measurable administrative costs by over 85%
- Spearheaded automation solutions, reducing manual processes and improving efficiency across departments
Solution Engineer
Deloitte Consulting, LLP
06.2013 - 12.2014
- Designed, developed, tested, and implemented ongoing support for the entire CAPS (CHIP) application system, guaranteeing that the system was fully functional and complied with all policy and business requirements
- Led the production support and technology teams through detailed design, including data modeling and design specification development, to ensure a successful integration and unit testing process
Information Technology Specialist – System Administrator
US Army (Civilian)
12.2004 - 04.2012
- Collaborated with military stakeholders to ensure technical solutions aligned with operational needs
- Managed complex IT systems with a focus on data security and operational continuity in high-stakes environments
- Provided technical support for military equipment systems, ensuring peak performance under austere conditions
Education
Masters of Business Administration - Information Management
University of Arkansas - Grantham
Little Rock, AR04.2017
Bachelor of Science - Business Administration
University of Arkansas - Grantham
Little Rock04.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Strategic planning
- Operations management
- Customer relationship management (CRM)
Certification
CompTIA Security+
Security Clearance
Secret
Military Service
US Army - Retired
Secret Security Clearance
2001 - Present - US Army
Timeline
Manager – Product & Technology
enGen
04.2018 - Current
Director of Product - International
Windward Systems
02.2016 - 07.2018
IT Manager
PFG Capital, LLP
01.2015 - 12.2015
Solution Engineer
Deloitte Consulting, LLP
06.2013 - 12.2014
Information Technology Specialist – System Administrator
US Army (Civilian)
12.2004 - 04.2012
CompTIA Security+
Masters of Business Administration - Information Management
University of Arkansas - Grantham
Bachelor of Science - Business Administration
University of Arkansas - Grantham
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