Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Software
Work Availability
Work Preference
Quote
Accomplishments
Languages
Interests
Timeline
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Robert Bedard

Robert Bedard

North Billerica,MA

Summary

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
5
5
Certificates

Work History

Security Officer

Allied Universal Security Services
03.2024 - Current

• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Food Services

Blair House Senior Living
11.2023 - 03.2024
  • Created and implemented internal policies and procedures related to food services and handling at various sites and adapted to changing conditions.
  • Monitored and enforced quality standards for school food services.
  • Analyzed client feedback to refine product offerings and improve overall customer experience within the food services industry.
  • Contributed to the overall success of military operations by providing high-quality food services that boosted morale and maintained optimal health levels for personnel.
  • Worked closely with event planners and catering managers to ensure seamless execution of all banquet-related food services.
  • Assisted food services manager in maintaining food and beverage costs.
  • Improved customer satisfaction by ensuring timely delivery of goods and services through strategic planning.

House Keeper

EVS Tewksbury State Hospital
Tewksbury, MA
07.2024 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Food Service Worker

Aramark
01.2023 - 07.2023
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Set up and broke down food service lines quickly to maintain service flow.

Activities Assistant

Royal Health Group
12.2022 - 01.2023
  • Administered medications and gave reminders to manage resident health and wellbeing.
  • Engaged residents through events, small groups, and personal attention.
  • Scheduled movies, entertainment, and other special events.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.

Admin Audit & Contractor

LogixHealth
New Bedford, MA
10.2022 - 11.2022
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Reduced client complaints by implementing a more effective customer service strategy.

Manufacturing Associate III / Shipper-Receiver

Parker Hannifin Corp.
Woburn, MA
05.2022 - 08.2022
  • Minimized equipment downtime by performing routine maintenance tasks and timely reporting any malfunctions to supervisors.
  • Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
  • Reduced waste and saved resources through diligent monitoring of raw materials inventory and adjusting production schedules accordingly.
  • Demonstrated versatility adaptability taking different roles responsibilities assigned including machine operator, quality inspector, or material handler.
  • Maintained accurate production records for analysis purposes, ensuring traceability of products throughout the entire manufacturing process.
  • Contributed to continuous improvement initiatives by actively participating in Kaizen events, analyzing existing processes for potential improvements, and implementing new strategies when applicable.
  • Continuously expanded knowledge of industry trends and best practices through ongoing professional development opportunities.
  • Met tight deadlines through effective time management skills prioritizing tasks based on their importance related overall success operation.

Temperature Screener

BIOKINETIX
Tewksbury, MA
May.2021 - Jun.2021
  • Ensured accuracy in data collection by meticulously recording individual temperatures and relevant details for contact tracing purposes.
  • Exemplified professional conduct while handling sensitive personal information during the screening process, maintaining confidentiality at all times.
  • Provided excellent customer service while performing temperature checks, creating a welcoming atmosphere for visitors and employees alike.
  • Improved entry efficiency by quickly and accurately conducting temperature screenings for large groups.
  • Contributed to a safe work environment by promptly identifying potential health concerns and escalating them to management.
  • Supported company''s pandemic response plan with diligent implementation of temperature screening protocols.
  • Streamlined entry processes for both employees and visitors alike, implementing efficient systems that minimized wait times without sacrificing accuracy in temperature checks.
  • Promoted a culture of safety within the organization through consistent enforcement of established protocols during temperature screenings.

Kitting Specialist

Insulet Corporation
Billerica, MA
01.2021 - 05.2021
  • Kept up-to-date on industry trends to provide informed suggestions regarding new products or styling techniques.
  • Organized special events such as trunk shows or promotional campaigns related to fitting services, driving increased traffic to the store.
  • Resolved customer complaints professionally, ensuring satisfaction while adhering to company policies.
  • Participated in ongoing training sessions to continually refine skills as a fitting specialist.
  • Maintained clean and organized fitting room areas, creating a comfortable environment for clients during fittings.
  • Prepared appropriate equipment and music for class.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Associate

Walgreens
Lowell, MA
10.2020 - 01.2021
  • Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.

Seasonal Recovery Clerk Associate

BJ's Wholesale
Stroudsburg, PA
05.2019 - 09.2019
  • Facilitated efficient merchandise returns by accurately processing transactions and restocking items according to company guidelines.
  • Collaborated with various groups to troubleshoot and resolve build and deployment issues.
  • Improved overall productivity by sharing best practices related to recovery tasks among fellow team members during staff meetings or training sessions.
  • Worked closely with department managers to coordinate product ordering schedules based on sales trends and seasonal demands.
  • Provided exceptional customer service by addressing inquiries and assisting with product location or selection.
  • Efficiently processed overstock items from storage areas into designated clearance sections for prompt sale opportunities.
  • Used customized ticketing system and kept detailed notes and documentation on incidents.
  • Supported management in implementing new policies and procedures related to inventory control and merchandising operations.
  • Assisted in the implementation of loss prevention strategies, reducing shrinkage levels within the store.
  • Streamlined recovery processes for improved store appearance and customer satisfaction.
  • Optimized storage spaces for better stock organization and easier access during replenishment activities.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Dairy Associate

Weis Markets Inc
Stroudsburg, PA
09.2017 - 01.2018
  • Collaborated with store management to implement promotional displays that effectively showcased featured dairy products.
  • Facilitated smooth operations by assisting with unloading deliveries and stocking shelves in a timely manner.
  • Promoted positive customer experiences by addressing concerns promptly and professionally while offering solutions where possible.
  • Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.
  • Promoted a safe and healthy workplace by adhering to all company policies regarding proper lifting techniques, slip prevention measures, and equipment usage.
  • Assisted in reducing waste by promptly rotating stock and removing expired products from shelves.
  • Delivered superior customer service and handles client requests.
  • Assisted Dairy Manager with orders to meet dairy department needs based on past and projected sales.
  • Assisted in inventory management tasks such as ordering supplies, tracking shrinkage rates, and conducting periodic audits for accuracy purposes.
  • Stocked milk, eggs, cheese and yogurt.
  • Cleaned, organized, stocked, and replenished merchandise presentations.

Hot Foods Associate

Weis Markets Inc
East Stroudsburg, PA
10.2016 - 10.2017
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Floor Associate

WAL MART SUPERCENTER
East Stroudsburg, PA
02.2016 - 10.2016
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

High School Diploma -

Greater Lowell Technical High School
Tyngsboro, MA
05.2001 -

Skills

Stationary surveillance

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Certification

Amazon Account Supervisor II

Affiliations

  • Lions Club

Software

Microsoft office 365

Grammory

Google Chrome

Jaws

Zoomtext

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balancePaid time offWork from home optionPaid sick leaveHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekCompany Culture401k match

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English
Elementary (A2)

Interests

First Aid , AED, CPR Certified

Microsoft office 365

Becoming an advocate for blind and visually impaired

Volunteering

Zoomtext

Timeline

House Keeper

EVS Tewksbury State Hospital
07.2024 - 10.2024

Amazon Account Supervisor II

03-2024

Amazon Account Supervisor I

03-2024

Liability and Loss Prevention

03-2024

Emergency Management

03-2024

Adult/First Aid/CPR/ AED/ HSI 4/20/2026

03-2024

Security Officer

Allied Universal Security Services
03.2024 - Current

Food Services

Blair House Senior Living
11.2023 - 03.2024

Food Service Worker

Aramark
01.2023 - 07.2023

Activities Assistant

Royal Health Group
12.2022 - 01.2023

Admin Audit & Contractor

LogixHealth
10.2022 - 11.2022

Manufacturing Associate III / Shipper-Receiver

Parker Hannifin Corp.
05.2022 - 08.2022

Temperature Screener

BIOKINETIX
May.2021 - Jun.2021

Kitting Specialist

Insulet Corporation
01.2021 - 05.2021

Customer Service Associate

Walgreens
10.2020 - 01.2021

Seasonal Recovery Clerk Associate

BJ's Wholesale
05.2019 - 09.2019

Dairy Associate

Weis Markets Inc
09.2017 - 01.2018

Hot Foods Associate

Weis Markets Inc
10.2016 - 10.2017

Sales Floor Associate

WAL MART SUPERCENTER
02.2016 - 10.2016

High School Diploma -

Greater Lowell Technical High School
05.2001 -
Robert Bedard