Robert Benisch
Talcott Resolution Life Insurance
River Falls,USA
18
years of professional experience
Customer Service Representative supporting policyholders with enrollment and liquidation processing, product education, and accurate updates in electronic systems. Handles escalated questions with calm de-escalation, asks probing questions to capture service needs, and collaborates with teammates to improve the customer experience. Mentors junior team members and helps deliver smooth onboarding for new hires.
Work History
Quality Control Inspector
1 Month- Developed and implemented inspection protocols to enhance accuracy and efficiency.
- Inspected finished products to ensure compliance with quality standards and specifications.
- Conducted routine audits of production processes to identify areas for improvement.
- Collaborated with production teams to resolve quality-related issues promptly.
Customer Service Representative
4 Years 2 Months- Educated customers on product features and benefits, increasing satisfaction and loyalty.
- Collaborated with team members to streamline service processes, enhancing customer experience.
- Collaborated with team members to streamline service and improve overall customer experience.
- Processed enrollment and liquidation requests and updated client information efficiently.
- Identified service needs through probing questions and ensured accurate information input into electronic systems for effective support.
- Mentored junior team members
- Facilitated onboarding sessions for new hires to ensure smooth integration.
- Customer Service Representative, Talcott Resolution Life Insurance, June 2022- Current
City Carrier Assistant
1 Month- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Processed incoming and outgoing mail using automated sorting equipment with precision.
- Managed daily inventory of postal supplies, maintaining organization and availability.
- Assisted in training new staff on operational procedures and customer service standards.
Customer Service Specialist
2 Years 3 Months- Resolved customer inquiries and issues with a focus on enhancing customer satisfaction and loyalty
- Handled escalated support cases by coordinating with relevant departments for resolution.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers about product features and usage to enhance satisfaction.
- Customer Service Specialist, LTCG, March 2020 – June 2022
Store Manager
11 Years 9 Months- Resolved customer inquiries and issues with a focus on enhancing customer satisfaction and loyalty.
- Trained and mentored staff, fostering a collaborative work environment.
- Recruited and trained new employee, providing supervision to develop a skilled and cohesive team.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory by tracking stock levels and ensuring timely ordering of supplies to maintain optimal stock availability.
- Store Manager, Top Ten Liquors, June 2008 – March 2020
Education
Skills
Customer relationship management
Application processing
Solution troubleshooting
Customer feedback analysis
Product education
Escalation resolution
Client information management
New hire onboarding
Electronic systems input
Service workflow coordination
Timeline
Quality Control Inspector
Crystal Finishing Systems Inc.
07.2026 - CurrentRead More
City Carrier Assistant
US Post Office
06.2026 - 07.2026Read More
Customer Service Representative
Talcott Resolution Life Insurance
06.2022 - CurrentRead More
Customer Service Specialist
LTCG
03.2020 - 06.2022Read More
Store Manager
Top Ten Liquors
06.2008 - 03.2020Read More
UW River Falls
Read More