Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robert Bennett

Queens,NY

Summary

Experienced professional with a strong background in customer service and guest engagement. Known for effective communication and historical research skills, dedicated to enriching visitor experiences and ensuring satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Tour Guide

US Ghost Tours
New York, New York
04.2024 - Current
  • Guided groups through scenic routes, sharing historical and cultural insights.
  • Engaged visitors with interactive storytelling to enhance their experience.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.

Income Tax Preparer

Urban Upbound
Queens, NY
01.2024 - 04.2024
  • Prepared individual tax returns using tax software solutions.
  • Reviewed client financial documents for accuracy and compliance with tax laws.
  • Communicated with clients to gather necessary tax information and clarify details.

Assistant Store Manager

Bojangles' Famous Chicken 'n Biscuits
Knoxville, Tennessee
01.2016 - 04.2016
  • Supported daily operations and staff management in a fast-paced retail environment.
  • Assisted in training new employees on company policies and procedures.
  • Collaborated with team to maintain inventory accuracy and stock levels.

Sales Associate

Belk Department Store
Knoxville, Tennessee
11.2015 - 01.2016
  • Assisted customers with product selection and inquiries.
  • Processed transactions using point-of-sale systems efficiently.
  • Handled returns and exchanges following company policies.
  • Helped customers find specific products, answered questions, and offered product advice.

Train Operator

New York City Transit Authority
New York, New York
06.2001 - 08.2015
  • Operated trains safely and efficiently across designated routes.
  • Monitored train systems and equipment for performance issues.
  • Conducted routine inspections to ensure operational readiness.
  • Communicated with dispatchers to report delays and incidents.

Education

Bachelor of Arts - History

CUNY Hunter College
New York, NY
06-2021

Skills

  • Public speaking
  • Effective communication
  • Interactive storytelling
  • Cultural insights
  • History lecturing
  • Historical research
  • Tax preparation
  • Guest engagement
  • Customer service
  • Proficient in German
  • Attention to detail
  • Cash handling
  • Microsoft Office
  • Data entry
  • Excel spreadsheets
  • Document proofreading
  • Inventory management
  • Time management

Accomplishments

  • Ernst Hoffman Award for Excellence in German
  • Dean's List Multiple Semesters

Certification

  • NYC Sightseeing Guide License

Timeline

Tour Guide

US Ghost Tours
04.2024 - Current

Income Tax Preparer

Urban Upbound
01.2024 - 04.2024

Assistant Store Manager

Bojangles' Famous Chicken 'n Biscuits
01.2016 - 04.2016

Sales Associate

Belk Department Store
11.2015 - 01.2016

Train Operator

New York City Transit Authority
06.2001 - 08.2015

Bachelor of Arts - History

CUNY Hunter College

Similar Profiles

CREATE PROFILE