Robert Bernfeld
WILLIAMSBURG,VA
Summary
Results-driven Route Sales Representative and Restaurant Manager with proven expertise in customer retention, territory development, and efficient route planning. Committed to maximizing sales goals and enhancing client relationships to drive brand loyalty.
Overview
20
20
years of professional experience
Work History
Route Sales Representative
Misson Foods/Saywer Distribution
Williamsburg, VA
10.2020 - Current
- Managed daily route planning to optimize delivery efficiency and customer satisfaction.
- Established and maintained strong relationships with clients for repeat business and brand loyalty.
- Analyzed sales data to identify trends and adjust strategies for increased market penetration.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
Assistant General Manager
Panera Bread
Williamsburg, VA
04.2017 - 10.2020
- Coordinated inventory management processes, ensuring optimal stock levels and minimizing waste.
- Oversaw scheduling and staffing, maintaining labor cost control while meeting service demands.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Assistant General Manager
Carrabba's Restaurant
Williamsburg, VA
12.2009 - 04.2017
- Worked several positions as i worked my way up with this company including Line cook, Server, Bartender, BOH Manager, FOH Manager, Bar Manager, Assistant General Manager
- Worked with Home office to create Training programs
- Lead MIT Trainer for my region.
- Streamlined operational procedures, enhancing efficiency in service delivery and customer satisfaction.
- Led training programs for new staff, improving onboarding processes and team performance.
- Developed and implemented marketing strategies to increase restaurant visibility and drive sales growth.
- Analyzed financial reports, identifying cost-saving opportunities to optimize budget management.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Kitchen Manager
Ruby Tuesday
Williamsburg, VA
09.2006 - 01.2010
- Supervised daily kitchen operations, ensuring adherence to food safety and sanitation standards.
- Trained new kitchen staff on equipment usage and food preparation techniques, enhancing team efficiency.
- Developed and implemented inventory management processes, reducing waste and optimizing stock levels.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
Skills
- Customer retention
- Sales goals
- Stock rotation
- Team support
- Route planning
- Safe vehicle operation
- Territory development
- Route growth
Timeline
Route Sales Representative
Misson Foods/Saywer Distribution
10.2020 - Current
Assistant General Manager
Panera Bread
04.2017 - 10.2020
Assistant General Manager
Carrabba's Restaurant
12.2009 - 04.2017
Assistant Kitchen Manager
Ruby Tuesday
09.2006 - 01.2010