Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Bilheimer

Brick,NJ

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Global Master Jet Bridge Instructor (GMI)

United Airlines
Newark, NJ
10.2020 - Current
  • Monitored and evaluated training activities to ensure program effectiveness.
  • Assessed training needs through employee surveys and focus groups.
  • Upheld UAL standard operating procedures via targeted training initiatives.
  • Coached Local Qualified Jetbridge Instructors to improve instructional quality.
  • Collaborated with leadership to promptly resolve jetbridge operational issues.
  • Oversaw VR headset technology integration for GSE training in classrooms.
  • Mentored qualified instructors on effective instructional methodologies for CSR agents.
  • Performed aircraft test fits to verify terminal safety and functionality.
  • Identify and correct non-proficiencies use AO Microsoft Power -Bi aplications.

Standard Lead Consistency Team/ JET SME

United Airlines
Newark, NJ
01.2017 - Current
  • Served as liaison between leadership and agent work groups to enhance communication.
  • Supported and managed operations at arrival and departure gates.
  • Demonstrated proficiency in aero/shares/jet applications to optimize workflows.
  • Utilized expertise in ssd/volare applications for improved processes.
  • Deescalated issues while providing effective solutions to operational challenges.
  • Mentored agents on safety compliance and standard operating procedures.
  • Delivered one-on-one coaching and mentoring to peers for skill enhancement.
  • Enforced accurate departure and arrival TCI metrics for AO hub operations.
  • Work alongside IT/business associate developers for the operational interface for customer service jet applications.

Global Services/Lead CSR

United Airlines
Newark, NJ
03.1994 - 01.2017
  • Handle and provide high customer service to high yield passengers
  • Work with hub operations on connection hold for GS passengers.
  • Deescalate and solve problems quickly
  • Proficient with time management to provide excellent customer service.
  • Self manage/motivate

Education

Some College (No Degree) - Engineering Mechanics

Raritan Valley Community College
Somerville, NJ

Skills

  • Skill Building
  • Strategic Planning
  • Training Material Development
  • Coaching and Development

Certification

  • Qualified jetbridge instructor(QI)
  • Global master jetbridge instructor
  • Consistency team instructor

Timeline

Global Master Jet Bridge Instructor (GMI)

United Airlines
10.2020 - Current

Standard Lead Consistency Team/ JET SME

United Airlines
01.2017 - Current

Global Services/Lead CSR

United Airlines
03.1994 - 01.2017

Some College (No Degree) - Engineering Mechanics

Raritan Valley Community College

Similar Profiles

CREATE PROFILE