Robert Bireley
Indian Trail,NC
Summary
An accomplished DCA Certified Diamontologist, AGS Certified Sales Associate, and GIA Applied Jewelry Professional with over two decades of successful experience in the fine jewelry industry. A results-oriented sales leader, consistently surpassing ambitious sales targets, cultivating a loyal client base, and finalizing high-value transactions. Possesses profound gemological expertise and a fervent dedication to fostering exceptional client experiences, consistently translating expert guidance into substantial revenue growth and enduring customer relationships. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
GIA Applied Jewelry Professional
Helzberg Diamonds
Pineville, NC
10.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Product Specialist
Queen City Homestore
Charlotte, NC
02.2024 - 09.2025
- Excelled as a top-performing specialist, leveraging consultative sales techniques to guide clients through complex purchasing decisions for high-end home appliances.
- Achieved top sales ranking within the company, consistently earning 5-star Google reviews for exceptional service and product expertise.
- Mastered extensive product knowledge across multiple premium brands to provide personalized recommendations, effectively driving sales and exceeding performance targets.
- Developed product knowledge to assist customers in selecting suitable home improvement solutions.
- Collaborated with cross-functional teams to enhance customer engagement strategies and improve sales performance.
AGS Certified and GIA Applied Jewelry Professional
Morrison Smith Fine and Custom Jewelers
Charlotte, NC
2017 - 2023
- Awarded the prestigious Chairman's Award for sales excellence for six consecutive years.
- Individually generated over 25% of the store's total annual sales volume as part of a team.
- Cultivated a loyal client base, achieving a remarkable 45% repeat customer sales rate through expert advice and relationship management.
- Successfully closed high-value transactions, including a single sale of a $250,000 5-carat round brilliant diamond solitaire.
- Maintained a consistently high average ticket sale, significantly surpassing store-wide averages.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Manager
Hungry Howies & First Cash Financial
Charlotte, NC
01.2013 - 11.2017
- Managed daily operations and held P&L responsibility for a team of up to 20.
- Oversaw over $500,000 in inventory, ensuring accuracy and security.
- Increased pawn balance by 20% year-over-year through strategic recruitment and training.
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed budgeting processes, optimizing resource allocation for improved profitability.
General Manager
Divers Supply
Charlotte, NC
01.2003 - 01.2013
- Spearheaded store operations, consistently achieving top sales.
- Managed $120,000 inventory with under $100 annual shrinkage.
- Developed and implemented strategic plans to enhance operational efficiency across multiple locations.
- Analyzed performance metrics, identifying opportunities for process improvements and cost reductions.
Assistant Store Manager
Jared's The Galleria of Jewelers
Charlotte, NC
11.2001 - 01.2003
- Drove sales and ensured a seamless luxury customer experience by managing store operations.
- Maximized product appeal and sales through directing all aspects of visual merchandising, including showcase displays and promotional setups.
- Fostered a high-performance culture focused on sales goal attainment and client service by training and supervising a team of sales associates.
- Oversaw critical functions, including sales tracking, inventory control, and employee payroll.
- Supervised daily operations to ensure optimal customer service and store performance.
- Developed staff schedules, aligning resources with peak business hours and sales events.
- Trained and mentored team members on product knowledge and customer engagement strategies.
Assistant Store Manager
Helzberg Diamonds
Fort Wayne, IN
01.1998 - 11.2001
- Managed store operations, consistently driving sales growth and optimizing efficiency.
- Oversaw inventory and stocking, ensuring product availability and minimizing shrinkage.
- Trained new employees on company sales, service, and operational standards.
- Supervised daily operations to ensure optimal customer service and store performance.
- Developed staff schedules, aligning resources with peak business hours and sales events.
- Trained and mentored team members on product knowledge and customer engagement strategies.
Education
Boy Scouts of America
Eagle Scout01.2015
Staff Sergeant (E-6) - Finance Specialist, Ammunition Specialist
United States Army
Ft Knox, Ky1999
Bachelor of Science (BS) - Finance
Indiana University
Bloomington, IN1995
Skills
Assisted in managing inventory control and organization Supported team training and development initiatives Contributed to daily store operations
Certification
DCA Certified Diamontologist, GIA Applied Jewelry Professional, AGS Certified Sales Associate
Accomplishments
GIA Applied Jewelry Professional
DCA Diamontologist
AGS Certified Sales Associate
Timeline
GIA Applied Jewelry Professional
Helzberg Diamonds
10.2025 - Current
Product Specialist
Queen City Homestore
02.2024 - 09.2025
General Manager
Hungry Howies & First Cash Financial
01.2013 - 11.2017
General Manager
Divers Supply
01.2003 - 01.2013
Assistant Store Manager
Jared's The Galleria of Jewelers
11.2001 - 01.2003
Assistant Store Manager
Helzberg Diamonds
01.1998 - 11.2001
AGS Certified and GIA Applied Jewelry Professional
Morrison Smith Fine and Custom Jewelers
2017 - 2023
Boy Scouts of America
Staff Sergeant (E-6) - Finance Specialist, Ammunition Specialist
United States Army
Bachelor of Science (BS) - Finance
Indiana University