Robert Blackwell
Abilene,TX
Summary
Adept IT Field Support Technician with a proven track record at Atmos Energy, enhancing system performance and employee productivity through expert remote support and comprehensive network configuration. Skilled in building vendor relationships and managing high-stress customer interactions, significantly improve operational efficiency and user satisfaction. Demonstrates strong problem-solving abilities and effective communication, key to driving successful outcomes.
Overview
47
47
years of professional experience
Work History
IT Field Support Technician
Atmos Energy
Abilene, TX
03.1999 - Current
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
Customer Service Representative / Remote Support
CVC - Incentive TechKnowledgies
Abilene, TX
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Buyer
Eljer Plumbingware
Abilene, TX
- 03.1996
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Aerospace Ground Equipment Journeyman
USAFR
Barksdale AFB. Keflavik IS
06.1977 - 09.1981
- Conducted regular assessments of equipment status by diligently logging usage hours and scheduling routine maintenance accordingly.
- Oversaw technical planning, system integration, verification and validation and risks involved for total systems.
- Ensured timely aircraft launches by efficiently servicing and maintaining a wide range of support equipment.
- Analyzed software to determine bug locations and applied debugging procedures for mitigation purposes.
Education
No Degree - Computer Networking, Emergency Med Tech., Machine
Texas State Technical College - West Texas
Abilene, TXMaster of Arts - Peace And Conflict Resolution Studies
Abilene Christian University
Abilene, TX05.2011
BBA - Management Science
McMurry University
Abilene, TX05.1993
Associate of Applied Science - Electronics Technology
Cisco Junior College
Cisco, TX11.1987
Skills
- Remote Support
- Network configuration
- Wireless Networking
- Hardware Installation
Timeline
IT Field Support Technician
Atmos Energy
03.1999 - Current
Aerospace Ground Equipment Journeyman
USAFR
06.1977 - 09.1981
Customer Service Representative / Remote Support
CVC - Incentive TechKnowledgies
Buyer
Eljer Plumbingware
- 03.1996
No Degree - Computer Networking, Emergency Med Tech., Machine
Texas State Technical College - West Texas
Master of Arts - Peace And Conflict Resolution Studies
Abilene Christian University
BBA - Management Science
McMurry University
Associate of Applied Science - Electronics Technology
Cisco Junior College